Relationship Manager - NPS Division in Ernākulam, Kerala

Jeny John is hiring a dedicated Relationship Manager for the NPS Division based in Ernākulam and Palakkad, Kerala, India. Join a leading financial services provider committed to delivering outstanding customer experiences and innovative financial solutions. This full-time role offers a collaborative environment where your efforts will directly impact client satisfaction and business growth.

Key Responsibilities

• Build and sustain strong client relationships to ensure exceptional customer satisfaction.
• Manage and oversee a portfolio of accounts, delivering customized solutions to meet client needs.
• Conduct regular client meetings and check-ins to monitor satisfaction and resolve issues promptly.
• Work closely with internal teams to develop strategies enhancing customer experience and retention.
• Analyze client feedback and performance data to identify improvement opportunities.
• Provide client training and support on products and services offered.
• Contribute to sales strategy development to boost growth and client engagement.

Required and Preferred Qualifications

• Bachelor's Degree in Business, Finance, or a related discipline.
• Proven experience in sales, relationship management, or customer service roles.
• Excellent communication and interpersonal skills.
• Proficiency with CRM software and Microsoft Office Suite.
• Minimum 1 year experience in a similar role preferred.

At Jeny John, we foster a positive, inclusive culture that promotes growth and innovation. Employees benefit from professional development opportunities, including training and workshops, alongside modern workplace benefits that support work-life balance.