Relationship Manager – NPS Division in Ernakulam, Kerala

Jeny John is hiring a full-time Relationship Manager for its NPS Division, serving clients in Ernakulam and Palakkad, Kerala, India. This on-site role is suited to a customer-focused professional with experience in relationship management, sales, or customer service and an interest in financial services.

Key Responsibilities

• Build and maintain strong client relationships and support high levels of customer satisfaction.
• Manage a portfolio of accounts, understand client needs, and recommend tailored solutions.
• Schedule regular client check-ins and meetings to address feedback and concerns.
• Collaborate with internal teams to improve customer experience and client retention.
• Review performance metrics and client feedback to identify improvement opportunities.
• Train and support clients on available products and services.
• Contribute to sales strategies that support business growth and client engagement.

Qualifications

• Bachelor’s degree in business, finance, or a related field.
• Experience in sales, relationship management, or customer service; one year in a similar role is preferred.
• Strong communication and interpersonal skills.
• Proficiency with customer relationship management (CRM) software and Microsoft Office.

Work Environment and Development

Join a collaborative and inclusive financial services workplace that supports professional development through training programs and workshops. The role offers a full-time schedule and modern workplace benefits designed to support work-life integration.

Job Details

• Employer: Jeny John
• Division: NPS
• Location: Ernakulam and Palakkad, Kerala, India
• Work arrangement: On-site; not remote eligible
• Employment type: Full-time
• Listed pay amount: 3.75 per year; currency not specified