Remote Support Specialist

Join Wealthsimple, a dynamic and rapidly growing remote support provider based in Toronto, Ontario. We're looking for a friendly and detail-oriented Remote Support Specialist to join our team in a part-time capacity. This role offers a unique opportunity to work in a collaborative, modern environment focused on delivering exceptional technical assistance and customer service. If you are passionate about helping others and eager to develop your career in the tech support industry, this position is perfect for you. Located in Toronto, this role requires working on-site with flexible hours to meet customer needs, providing a balance between professional growth and work-life harmony. Key Responsibilities Provide prompt and accurate technical support to customers via phone, email, or chat, ensuring first-contact resolution whenever possible. Listen actively to customer inquiries, demonstrating empathy and understanding while troubleshooting technical issues effectively. Document all customer interactions meticulously, maintaining detailed records and following up on unresolved issues within agreed timelines. Identify recurring problems and contribute to the team’s knowledge base by developing clear, actionable solutions to improve service delivery. Collaborate with team members to maintain a consistent, high-quality support experience aligned with company standards. Assist in onboarding and training new team members by sharing best practices in communication and troubleshooting techniques. Monitor customer feedback regularly to identify areas for improvement and proactively suggest enhancements to processes and tools. What We're Looking For Required: Strong verbal and written communication skills with a customer-focused mindset. Exceptional customer service abilities, demonstrating patience, empathy, and problem-solving skills. High attention to detail in documenting customer interactions and troubleshooting steps. Availability to work flexible hours to accommodate diverse customer schedules. Preferred: Experience working in a remote or hybrid support environment. Familiarity with help desk software or CRM tools such as Zendesk, Freshdesk, or Salesforce. Relevant experience in technical support or customer service roles. Interest in career development and advancing within the tech support field. What We Offer Competitive pay at $35 USD per hour with flexible part-time scheduling. Health insurance coverage to support your well-being. Paid time off to maintain a healthy work-life balance. Retirement plan options to help you plan for the future. Professional development opportunities including training and mentorship programs. Collaborative work culture in a modern on-site environment located in Toronto. Frequently Asked Questions Is this position fully remote? This role is on-site in Toronto, Ontario, with flexible hours to accommodate customer needs. What technical skills are required? While formal technical certifications are not mandatory, familiarity with help desk software and basic troubleshooting skills are highly beneficial. What are the typical working hours? Hours are flexible but will align with customer support needs, including some evenings or weekends as required. Is prior experience necessary? Prior customer service or technical support experience is preferred but not required; training will be provided. What growth opportunities does this role offer? We encourage career development through ongoing training, mentorship, and potential advancement within the company. How do I apply? Submit your application through our careers page or contact our HR team directly for more details. Explore related opportunities such as Virtual Assistant roles in New York City or Financial Assistance Representative positions to broaden your career options. Ready to join a supportive team where your skills make a difference? Apply today to become a valued Remote Support Specialist at Wealthsimple in Toronto!