Senior Coordinator – Attorney Support Workflow Operations

About the role

The Senior Coordinator – Attorney Support Workflow Operations is part of Latham & Watkins’ Attorney Support team. This role organizes and oversees the quality of work and workflow of the PROS team, ensures objectives are met in a timely manner, and leverages additional support centers as appropriate to support excellent customer service.

The role will be located in either the Boston, New York, or Washington, D.C. office. It may be eligible for a flexible working schedule.

Responsibilities

• Train new team members and provide ongoing support.
• Counsel and coach team members around performance deficiencies and proactively provide growth opportunities.
• Promote excellent customer service by implementing continuous improvement strategies based on feedback from PROS lawyers and local office management.
• Provide input to mid-year and year-end reviews.
• Respond helpfully and appropriately to employee and lawyer concerns, escalating complicated matters to the appropriate Manager.
• Protect and maintain highly sensitive, confidential, privileged, financial, and proprietary information retained by Latham & Watkins.

Requirements

• Display leadership skills, including organizing, planning, problem-solving, and decision-making.

Key facts

• The role is part of Latham & Watkins’ Attorney Support team.
• The role organizes and oversees the PROS team’s work quality and workflow.
• The role will be located in either the Boston, New York, or Washington, D.C. office.
• The role may be eligible for a flexible working schedule.