Senior IT Systems Administrator & Team Lead - Remote

Senior IT Systems Administrator & Team Lead

Company: Sagan
Location: Remote, open to global talent
Schedule: Monday-Friday, 8:00 a.m.-5:00 p.m. U.S. Eastern Time; shifts may be adjusted to support 24-hour coverage
Compensation: USD 3,000-4,000 per month
Engagement: Independent contractor

About Sagan

Sagan connects international talent with U.S.-based businesses. We are recruiting on behalf of a managed IT services provider supporting schools and business clients across the United States.

About the Role

As Senior IT Systems Administrator and Team Lead, you will oversee technical support operations and complex infrastructure environments. You will serve as the senior escalation point for L3 issues, mentor support technicians, and help maintain reliable, high-quality client service.

Key Responsibilities

• Supervise and mentor L1 and L2 support technicians; manage ticket queues and escalations.
• Resolve complex Windows, cloud infrastructure, and network issues.
• Administer Active Directory, Microsoft 365, Azure environments, domain policies, and core network configurations.
• Oversee TCP/IP, DNS, DHCP, VPNs, firewalls, routing, Wi-Fi, and VoIP systems.
• Maintain backup and disaster recovery solutions, including Veeam or Backup Exec.
• Create technical documentation, operating procedures, and escalation playbooks.
• Communicate effectively with clients and ensure service-level commitments are met.

Qualifications

• At least seven years of IT systems administration and infrastructure support experience; MSP experience is strongly preferred.
• At least two years of formal or informal technical leadership experience.
• Advanced administration skills with Windows Server 2016+, Active Directory, Microsoft 365, and Azure AD.
• Strong enterprise networking knowledge and L3 escalation experience.
• Excellent written and spoken English for team leadership and client communication.
• Reliable high-speed internet, backup power, and backup connectivity.

Preferred Qualifications

• Microsoft or networking certifications.
• Experience with Linux and Asterisk.
• Familiarity with Cisco, HP, or Fortinet equipment.

Work Arrangement and Compensation

This is a fully remote independent contractor role open to global talent. Compensation is USD 3,000-4,000 per month. The regular schedule is Monday-Friday, 8:00 a.m.-5:00 p.m. U.S. Eastern Time, with possible shift adjustments for 24-hour coverage.