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Service Lead – Production Support & Incident Management
External job listingat Spiceorb
Tasks Lead enterprise application production support. Manage major incidents, escalations, and RCA. Oversee offshore teams and service delivery. Ensure SLA compliance and continuous impro...
External source - not verified4 days agoOpen until: Feb 3, 2027
Salary
Not provided
Location
New York, United States
Employment type
Full time
Workplace
Not provided
Service Lead – Production Support & Incident Management
New York, United States
Job description
Tasks
- Lead enterprise application production support.
- Manage major incidents, escalations, and RCA.
- Oversee offshore teams and service delivery.
- Ensure SLA compliance and continuous improvement.
Requirements
- 10–15 Years
- Production Support & Service Delivery
- Major Incident Management (P1/P2)
- Offshore Team Leadership
- ITIL, SLA & MTTR Management
- Problem Management & RCA
- ServiceNow / BMC Remedy
- Splunk / Grafana / Dynatrace
- Banking / Financial Services
Schedule
- Hybrid – 3 Days Onsite
How to apply
- Share your updated resume by email.
Location
- New York, NY