What does the Ticketing Officer do?

The role handles airline bookings, reservations, and ticket issuance; assists clients with travel information; and manages changes, cancellations, and rebookings.

What experience and skills are required?

The listing requires a minimum of 2 years of relevant experience, good knowledge of airline reservations and ticketing procedures, and excellent communication, interpersonal, and customer-service skills.

Which languages are required?

Candidates should be fluent in written and spoken English and Swahili.

Ticketing Officer

External job listingat The Congolaise Chamberdrc

The Congolaise Chamberdrc seeks a customer-focused Ticketing Officer with air ticketing experience, GDS knowledge, and fluency in English and Swahili.

2 candidates applied to this job.

External source - not verified5 weeks agoOpen until: Nov 28, 2026

Salary

Not provided

Location

Nairobi, Kenya

Employment type

Full time

Workplace

Not provided

Ticketing Officer

Nairobi, Kenya

Job description

About the role

The Congolaise Chamberdrc is seeking a professional, hardworking, and customer-focused Ticketing Officer with practical experience in air ticketing and a strong commitment to efficient, professional service.

Responsibilities

Handle airline ticket bookings, reservations, and issuance.
Assist clients with flight schedules, fares, itineraries, and travel requirements.
Provide accurate and timely travel information and customer support.
Manage changes, cancellations, rebookings, and ticket-related queries professionally.

Requirements

At least 2 years of relevant experience in air ticketing, travel consultancy, or a related field.
Good knowledge of airline reservations and ticketing procedures.
Experience with a Global Distribution System (GDS) such as Amadeus, Sabre, or Galileo is an advantage.
Fluent in written and spoken English and Swahili.
Excellent communication, interpersonal, and customer-service skills.

Key facts

Minimum 2 years of relevant experience in air ticketing, travel consultancy, or a related field.
Fluency in written and spoken English and Swahili is required.
Experience with a GDS such as Amadeus, Sabre, or Galileo is an advantage.

Frequently asked questions

What does the Ticketing Officer do?
The role handles airline bookings, reservations, and ticket issuance; assists clients with travel information; and manages changes, cancellations, and rebookings.
What experience and skills are required?
The listing requires a minimum of 2 years of relevant experience, good knowledge of airline reservations and ticketing procedures, and excellent communication, interpersonal, and customer-service skills.
Which languages are required?
Candidates should be fluent in written and spoken English and Swahili.