Account Managers

Company Description Heimcore is a Tech Holding located in Colombia, a dynamic, customer-focused organization committed to building long-term partnerships and delivering high-quality solutions. The company fosters a collaborative culture that values integrity, accountability, and continuous improvement, encouraging team members to take ownership of client success. Heimcore supports professional growth and offers opportunities to work with diverse clients and cross-functional teams.
Role Description This is a full-time Account Manager role based in San Jose Costa Rica , structured as a hybrid position that combines on-site collaboration with some work-from-home flexibility. The Account Manager is responsible for managing and growing client relationships, serving as the primary point of contact, and ensuring client satisfaction with Heimcore’s services. Day-to-day tasks include responding to client inquiries, coordinating projects and deliverables, preparing proposals and presentations, and tracking account performance and metrics. The role involves working closely with internal teams to address client needs, resolve issues, and identify opportunities for upselling or cross-selling.
QualificationsProven experience in account management, customer success, or client-facing roles, with the ability to build trust and maintain long-term relationships. Public Sector account management is a PlusStrong communication and interpersonal skills, including clear written and verbal communication in professional settings.Solid organizational and time-management abilities, with experience handling multiple accounts, priorities, and deadlines.Comfort working in hybrid environments, demonstrating self-motivation, reliability, and effective collaboration both on-site and remotely.Analytical skills to interpret account performance data, prepare reports, forecasting, and support decision-making and strategy development.Proficiency with common business software and CRM tools; familiarity with project management or collaboration platforms is a plus.Bachelor’s degree in Computer Science , Engineering, or a related field, or equivalent practical experience.Experience working with international or cross-cultural clients and fluency in English.