Account Support Representative

About the company The Functionary has brilliant and passionate people with the energy and ambition to succeed! If you are ready to make an immediate impact and you want to work with the best, then The Functionary may be the place for you. The Functionary is a leading provider of business process support services to consumers, small businesses, mid-market, and enterprise customers. The Functionary partners with retailers, OEMs, and distributors to provide support solutions to customers needing help with customer support, e-commerce operations, setup, connectivity, Internet of Things (IoT) devices, and cloud services. The Functionary has handled over 5 million support requests, delivering market-leading customer satisfaction scores, to empower customers to get the help they need when they need it.
We're Hiring: Account Support Representative (ASR)We're looking for an Account Support Representative to provide operational and administrative support for assigned accounts. This role is ideal for professionals with experience in order entry, order management, logistics, or customer support.
Key ResponsibilitiesProcess and manage customer orders accurately.Handle Salesforce cases and escalate complex issues when needed.Maintain SKU, pricing, and customer account information.Manage returns, credits, and rebilling processes.Respond to customer inquiries regarding ETAs, invoices, and shipment tracking.Monitor open orders and follow up on vendor delays, procurement holds, and pending requests.Assist with customer portal setup and maintenance.Communicate closely with account teams and internal departments.Handle incoming and outgoing calls as required.Prepare quotes for end-user computing equipment and identify upselling opportunities.Support additional projects and team initiatives as needed.
Ideal Profile✔️ Experience in order management, logistics, order entry, or customer support✔️ Strong attention to detail and organizational skills✔️ Comfortable working with Salesforce or similar CRM systems✔️ Strong communication and follow-up skills✔️ Ability to manage multiple accounts and priorities
Interested? Apply now or send us your resume to learn more about the opportunity!