Customer Service Representative

About the role

Gates Corporation is a leading manufacturer of application-specific fluid power and power transmission solutions. The company engineers material science solutions designed to exceed customer expectations, including belts and hoses used in products such as motorcycles, cars, tractors, blenders, bicycles, and 3D printers.

Responsibilities

• Attend to and resolve customer inquiries, requests, and complaints via email or other channels.
• Provide clear and accurate product information.
• Manage orders and expedite material when necessary.
• Escalate complex issues when necessary and follow up on pending cases until resolution.
• Collaborate with other departments to support customer satisfaction.
• Suggest service process improvements based on customer feedback.

Requirements

• Bachelor’s degree in international business, administration, or a related field.
• 0–1 years or experience in similar positions.
• Verbal and written communication skills.
• Empathy and the ability to handle difficult situations with patience and professionalism.
• Results-oriented and problem-solving skills.
• Ability to work under pressure and in a team environment.
• Microsoft Office knowledge.
• Advanced English proficiency in writing, reading, and speaking.
• Listening skills, attentive listening, conflict resolution, and personal organization.
• Understand the organization’s mission and priorities.
• Proactively share information, insights, and rationale to increase customer understanding and confidence in services and capabilities, and guide customer expectations to prevent misunderstandings and dissatisfaction.
• Communicate with impact.

Datos clave

• The role handles customer inquiries, requests, and complaints via email or other channels.
• Requirements include a bachelor’s degree in international business, administration, or a related field.
• Advanced English proficiency in writing, reading, and speaking is required.
• The role includes order management and expediting material when necessary.

Salario estimado

Salario estimado para servicio al cliente en México: MXN 7.000 - 14.000 al mes, según 62 ofertas con salario publicado en CazVid. Es una estimación, no el salario ofrecido.