Customer Service Representative

About the role

CTS INTERNATIONAL LOGISTICS CORPORATION LIMITED--Shanghai China Head Office is opening new operations in Lima, Peru and is looking for a Customer Service Specialist / Representative to join its Project Logistics team. This is an opportunity to help build a new operation and develop the Customer Service function from the ground up.

Responsibilities

• Manage day-to-day communication and coordination with customers.
• Follow up on shipments, projects, documentation, and operational milestones.
• Coordinate with internal operations teams, carriers, agents, and other logistics providers.
• Provide customers with timely and accurate updates throughout the logistics process.
• Identify operational issues and coordinate solutions.
• Maintain accurate records and provide regular status reports.
• Participate in creating and implementing department policies, procedures, guidelines, and service standards.
• Contribute to processes and best practices as the operation grows.

Requirements

• Previous experience working in a freight forwarder or international freight forwarding company.
• Solid understanding of international logistics operations and shipment coordination.
• Customer service experience in logistics, freight forwarding, or project logistics.
• Ability to coordinate multiple shipments or projects at the same time.
• Strong organizational and communication skills.
• Intermediate or advanced Excel skills.
• English proficiency is highly desirable.
• Comfort working in a new operation where processes are still being built, with a proactive, hands-on approach.
• Ability to identify process improvements; experience creating or documenting procedures, guidelines, or workflows is valued.
• Enjoyment of working in a dynamic, international environment.

How to apply

Postúlate directamente en CazVid.

Datos clave

• The role is part of the Project Logistics team in new operations in Lima, Peru.
• Previous experience in freight forwarding and logistics customer service is required.
• Intermediate or advanced Excel skills are required.
• English proficiency is highly desirable.

Salario estimado

Salario estimado para servicio al cliente en Perú: PEN 1.150 - 1.500 al mes, según 146 ofertas con salario publicado en CazVid. Es una estimación, no el salario ofrecido.