Customer Service Representative Full Time Beauty Account

Qualfon Costa Rica is actively hiring Beauty Customer Service Representatives. The ideal candidate gives a service experience that exceeds expectations and makes it easy for customers to be ambassadors of our brand.In this role, the employee takes calls, chats, or emails from customers, answering questions or addressing any concerns they may have. Their duties include handling many inbound calls, chats, or emails from customers, listening to customers' needs or issues, and providing helpful solutions to their problems.OUR MISSIONQualfon is on a mission to help as many individuals as possible pursue their total vocation, create an ever-growing number of career development opportunities, and be the partner of choice for all our clients.Further your education and earn a college degree through the Qualfon University programFREE access to personal and professional support through the Qualfon care coaches’ programMedical, dental. vision benefits and life & accident insuranceCompetitive wagesOpportunities to earn additional income through incentivesPaid time offPaid trainingEmployee discountsWe lead by example to ensure our amazing team members and supervisors embrace and live the Qualfon Mission & ValuesQualfon is dedicated to ensuring all team members have Fun@Work!KEY RESPONSIBILITIESResearches and resolves all customer inquiries and requests coming via inbound calls, e-mails, or chats.Provides customer education about devices, user interfaces, troubleshooting steps, and policies in a timely manner.Takes control of problems logically and with a clear understanding to ensure the appropriate customer outcome.Performs advanced hardware troubleshooting, including installation and wiring support.Provides advanced support regarding systems and applications.Adheres to the internal compliance policy and guidelines established by Qualfon and the client.Document technical customer issues into notes that are consumable by other users.Follows up with customer needs and team lead requests.Cooperates with special projects.QUALIFICATIONSAt least 6 months of call center experienceAdvanced English Speaker. Fluent in verbal and written English 85% / B2High School DiplomaExcellent customer service skillsStrong conflict resolution skillsAttention to detailCommunication and interpersonal skillsProficiency in MS OfficeCommunication and interpersonal skillsUnderstanding of beauty and skin care products is a plusEMPLOYEE BENEFITSCosta Rica mandatory benefits.Competitive wages plus bonus.Opportunities to earn additional income through incentives.Values-driven organization.USD salaryReferral bonusEQUAL OPPORTUNITY STATEMENT: QUALFON is an equal opportunity employer. QUALFON provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, nationa origin, ag, disability, genetic information (including testing and characteristics), marita status, ancestry, status as a covered vetera, uniformed servicemember status and any other characteristic protected under applicable federal, state or local law.