Customer Service Specialist
Aviso de fuente externaen The Functionary
The Functionary seeks a Customer Service Agent to handle inbound calls, assist with bookings and itinerary changes, and resolve customer concerns.
Salario
No especificado
Ubicación
San Salvador, El Salvador
Tipo de empleo
Tiempo completo
Modalidad
No especificado
Customer Service Specialist
San Salvador, El Salvador
Descripción del empleo
About the role
The Functionary is looking for a Customer Service Agent to support a high-volume customer service operation. The Functionary provides business process support services and partners with retailers, OEMs, and distributors to support customers with customer support, e-commerce operations, setup, connectivity, Internet of Things (IoT) devices, and cloud services.
Responsibilities
- Handle high-volume, back-to-back inbound calls.
- Assist customers with bookings, cancellations, rescheduling, itinerary changes, and general inquiries.
- Provide accurate and efficient solutions while maintaining a customer-first approach.
- Maintain professionalism and a positive attitude in a fast-paced environment.
- Meet or exceed key performance metrics, including AHT, CSAT, QA, and schedule adherence.
- Resolve customer concerns while following established policies and procedures.
Requirements
- At least 1 year of call center experience in Customer Service or Sales.
- B2+ English proficiency with strong verbal communication skills.
- High school diploma or equivalent.
- Excellent active listening and problem-solving skills.
- Ability to work in a fast-paced, structured environment.
- Full availability to work in a 24/7 operation, including weekends, with 2 consecutive days.
Datos clave
- Requires at least 1 year of call center experience in Customer Service or Sales.
- Requires B2+ English proficiency and strong verbal communication skills.
- Requires full availability for a 24/7 operation, including weekends, with 2 consecutive days.
Salario estimado
Salario estimado para servicio al cliente en El Salvador: USD 395 - 1.100 al mes, según 10 ofertas con salario publicado en CazVid. Es una estimación, no el salario ofrecido.
Preguntas frecuentes
What does the role involve?
The role handles high-volume inbound calls and assists customers with bookings, cancellations, rescheduling, itinerary changes, and general inquiries.
What qualifications are required?
Applicants need at least 1 year of call center experience in Customer Service or Sales, B2+ English proficiency, and a high school diploma or equivalent.
What availability is required?
The listing requires full availability to work in a 24/7 operation, including weekends, with 2 consecutive days.
¿Cuánto paga este empleo?
Esta oferta no indica el salario. Como referencia, el salario estimado para servicio al cliente en El Salvador es de USD 395 - 1.100 al mes, según 10 ofertas con salario publicado en CazVid. Es una estimación, no el salario ofrecido.