Customer Service Specialist

About the companyThe Functionary has brilliant and passionate people with the energy and ambition to succeed! If you are ready to make an immediate impact and you want to work with the best, then The Functionary may be the place for you. The Functionary is a leading provider of business process support services to consumers, small businesses, mid-market, and enterprise customers. The Functionary partners with retailers, OEMs, and distributors to provide support solutions to customers needing help with customer support, e-commerce operations, setup, connectivity, Internet of Things (IoT) devices, and cloud services. The Functionary has handled over 5 million support requests, delivering market-leading customer satisfaction scores, to empower customers to get the help they need when they need it.
We're Hiring: Customer Service Agent
The Functionary is looking for a Customer Service Agent to join our team and support a high-volume customer service operation.
If you have call center experience, strong English communication skills, and enjoy helping customers solve problems, we’d love to hear from you!
Key Responsibilities
Handle high-volume, back-to-back inbound calls.Assist customers with bookings, cancellations, rescheduling, itinerary changes, and general inquiries.Provide accurate and efficient solutions while maintaining a customer-first approach.Maintain professionalism and a positive attitude in a fast-paced environment.Meet or exceed key performance metrics, including AHT, CSAT, QA, and schedule adherence.Resolve customer concerns while following established policies and procedures.
Requirements
At least 1 year of call center experience in Customer Service or Sales.B2+ English proficiency with strong verbal communication skills.High school diploma or equivalent.Excellent active listening and problem-solving skills.Ability to work in a fast-paced, structured environment.Full availability to work in a 24/7 operation, including weekends, with 2 consecutive days off.Willingness to work on-site in San Salvador.
Interested? Apply now or send us your resume to learn more about the opportunity!