Customer Services Supervisor

About the role

CEVA Logistics is hiring a Customer Service Supervisor – Air & Ocean to lead and coordinate the Customer Service team across Air and Ocean Freight operations. The role supports a consistent, proactive and high-quality customer experience.

CEVA Logistics provides global supply chain solutions and operates in contract logistics and air, ocean, ground, and finished vehicle transport. The company is present in 170+ countries, with more than 110,000 employees across 1,500 sites.

Responsibilities

• Supervise the day-to-day activities of the Air & Ocean Customer Service team.
• Manage customer requirements, monitor operational milestones, achieve service commitments and address issues in a timely and effective manner.
• Coordinate communication and resolution of customer needs with Operations, Product, Sales, Pricing, Finance and other support functions.
• Monitor service performance, manage escalations, develop the team and identify opportunities to improve processes, customer satisfaction and operational efficiency.

Datos clave

• The role leads and coordinates the Customer Service team across Air and Ocean Freight operations.
• The role monitors service performance and manages escalations.
• The role coordinates customer needs with internal stakeholders.

Salario estimado

Salario estimado para servicio al cliente en México: MXN 6.350 - 14.000 al mes, según 68 ofertas con salario publicado en CazVid. Es una estimación, no el salario ofrecido.