Jr Customer service representative

About the role

Eaton’s IS VEH EMB division is seeking a customer service representative to support order management and daily operations. The role focuses on accurate order processing, customer communication, coordinating delivery requirements, and customer satisfaction.

Responsibilities

• Follow up on daily production lines to support timely shipment from the plant.
• Coordinate daily shipments as the liaison between Planning, Shipping, and the customer.
• Respond to customer inquiries about order status, lead times, pricing, and related matters by phone and email.
• Generate and maintain open-order, sales, and other required reports.
• Enter and maintain customer orders accurately in the system.
• Process return orders, credit memos, and debit memos.
• Comply with company policies, procedures, ethical standards, and legal requirements.
• Perform other duties as assigned by the Supervisor and Management.

Requirements

• Bachelor’s degree in administration, business, logistics, commerce, or a related field.
• At least 1 year of customer service experience in a manufacturing environment.
• Professional working proficiency in English, with fluent and effective verbal and written communication.
• Intermediate Microsoft Office skills, particularly Excel. SAP knowledge is preferred.
• Responsibility, a strong sense of urgency, attention to detail, problem-solving skills, and excellent verbal and written communication skills.

Datos clave

• Bachelor’s degree in administration, business, logistics, commerce, or a related field is required.
• Requires at least 1 year of customer service experience in a manufacturing environment.
• Intermediate Microsoft Office skills, particularly Excel; SAP knowledge preferred.
• Professional working proficiency in English is required.

Salario estimado

Salario estimado para servicio al cliente en México: MXN 6.900 - 14.000 al mes, según 67 ofertas con salario publicado en CazVid. Es una estimación, no el salario ofrecido.