Airport Customer Service Jobs in New York City, NY
Published on CazVidat Subarna Akter
Join Subarna Akter in a full-time, on-site airport customer service role in New York City. Assist passengers and earn $27 per hour.
Salary
$27 per hour
Location
New York City, New York, United States
Employment type
Full time
Workplace
Not provided
Airport Customer Service Jobs in New York City, NY
$27 per hour
Job description
Join Subarna Akter as an airport customer service team member in New York City, New York. In this full-time, on-site role, you will help passengers navigate airport services and support smooth, efficient operations in a fast-paced environment.
Key Responsibilities
- Provide helpful customer service, answer passenger questions, and assist with airport navigation.
- Manage check-in processes and follow applicable procedures and guidelines.
- Coordinate with security, baggage handlers, and other airport personnel.
- Address passenger complaints and concerns professionally and respectfully.
- Help maintain a clean and organized airport environment throughout your shift.
- Attend safety briefings and comply with safety regulations.
- Monitor flight statuses and share timely updates about flights and gate changes.
Required and Preferred Qualifications
- High school diploma required.
- Customer service experience required.
- Strong communication and interpersonal skills.
- Ability to work efficiently in a fast-paced environment while managing multiple tasks.
- Airport or travel industry experience is preferred.
Team and Work Environment
You will report to the Shift Supervisor and collaborate with colleagues across airport departments, including security and logistics support. The team is committed to helping new employees get started and providing cohesive service to passengers.
Compensation and Schedule
Pay: $27 per hour. This is a full-time, on-site position in New York City, NY. Remote work is not available.
Frequently asked questions
Is this position based in New York City or is there an option to work remotely?
This is a full-time, on-site position based in New York City, New York, United States.
What is the hourly pay for this airport customer service job?
The position pays USD 27 per hour.
What kind of experience do I need to apply for this role?
You need proven experience in customer service roles, and experience in the airport or travel industry is a plus.
What are the main responsibilities I would have in this job?
You will assist passengers with inquiries and airport navigation, manage check-in procedures, coordinate with airport staff, resolve customer complaints, maintain cleanliness, participate in safety briefings, and provide flight updates.
What educational qualifications are required for this position?
A high school diploma or equivalent is required to apply for this job.
Who will I report to and work with in this role?
You will report to the Shift Supervisor and collaborate closely with various airport departments to ensure efficient service delivery.