Call Center Agent Job in Woburn, MA - Inficare Technology

Join Inficare Technology as a Call Center Agent in Woburn, MA! This long-term contract role offers a chance to be part of a reputable company focused on delivering outstanding customer service. Work in a fast-paced, team-oriented environment where your communication skills will help ensure customer satisfaction and quick issue resolution. Key Responsibilities Engage customers by phone, addressing inquiries with professionalism and accuracy. Provide detailed information about products, services, and company policies. Record customer interactions in CRM systems to maintain service quality and follow-up. Collaborate with colleagues to resolve complex questions and improve customer experience. Attend training sessions to stay updated on product knowledge and service techniques. Achieve and surpass performance targets such as call handling time and customer satisfaction scores. Support special projects and team initiatives as needed. Required and Preferred Qualifications High School Diploma or equivalent is mandatory. Excellent verbal and written communication skills. Prior customer service experience preferred. Familiarity with CRM and common software applications. Flexibility to work varying hours based on business needs. Experience in a call center environment is an advantage. You will report to a Team Leader and work closely with sales and technical support teams to ensure smooth handling of customer queries. This role is on-site in Woburn, MA, and is not eligible for remote work. Compensation: $18 per hour