Call Center Representative Job in Cleveland, OH

Join LTC GIFTED as a Call Center Representative in Cleveland, Ohio. This full-time role is perfect for individuals passionate about delivering outstanding customer service. You'll be an essential part of a growing company that values communication, problem-solving, and teamwork. Key Responsibilities Handle incoming calls and assist customers with inquiries and issues efficiently. Provide accurate product and service information to support customer decisions. Resolve complaints using active listening and effective problem-solving techniques. Maintain professionalism in all customer interactions. Document customer interactions and follow up on unresolved issues. Collaborate with team members to enhance customer service processes. Meet and exceed performance metrics such as call resolution time and customer satisfaction. Required and Preferred Qualifications High School Diploma or equivalent. Excellent communication and customer service skills. Strong problem-solving abilities. Previous call center or customer service experience preferred but not required. Familiarity with customer service software is a plus. Ability to work full-time with flexible hours, including evenings and weekends. At LTC GIFTED, we foster a supportive environment focused on growth and continuous improvement. We offer professional development opportunities, including training for industry certifications and skill enhancement.