Customer Service Representative Contract Job in San Bernardino, CA

Labayk is hiring a dedicated Customer Service Representative (CSR) for a contract position in San Bernardino, CA . Join our team and deliver exceptional customer support that enhances satisfaction and retention. This role requires adaptability, strong communication, and teamwork in a fast-paced environment. Key Responsibilities Respond promptly and professionally to customer inquiries via phone, email, and chat. Guide customers through our products and services with clear, concise information. Resolve customer complaints efficiently using problem-solving skills and system knowledge. Accurately document all customer interactions in our database to ensure service continuity. Participate in team meetings and contribute ideas to improve customer service processes. Collaborate with colleagues to meet department goals and maintain open communication. Stay informed on product updates and technical information to assist customers effectively. Required and Preferred Qualifications High School Diploma or equivalent required. At least 1 year of customer service experience preferred. Bilingual skills highly preferred to support a diverse customer base. Proficiency with software tools; CRM experience is a plus. Strong communication skills with attention to detail and accuracy. Effective time management and teamwork abilities. Customer service certifications are advantageous. Compensation: $37,000 per year (contract position). Location: On-site in San Bernardino, CA (remote work not eligible). Apply now to join Labayk and make a meaningful impact on our customers' experience!