Customer Service Representative (CSR) – San Bernardino, CA

Labayk is hiring a dedicated, adaptable Customer Service Representative (CSR) for a contract position in San Bernardino, California. In this on-site role, you will help customers get the information and support they need while contributing to customer satisfaction and retention. You’ll join a collaborative, fast-paced team that values clear communication and teamwork.

Key Responsibilities

• Respond promptly to customer inquiries by phone, email, and chat.
• Explain products and services clearly and help customers navigate available options.
• Resolve complaints and service issues using sound judgment, problem-solving skills, and company systems.
• Record customer interactions accurately in the company database to support continuity of service.
• Share ideas in team meetings to improve service processes and the customer experience.
• Collaborate with colleagues to meet department goals and maintain open communication.
• Keep product and technical knowledge up to date to provide effective assistance.

Required and Preferred Qualifications

• High school diploma or equivalent required.
• At least one year of customer service experience preferred.
• Bilingual skills strongly preferred to support a diverse customer base.
• Proficiency with software tools required; CRM experience is a plus.
• Strong communication skills and attention to detail and accuracy.
• Effective time-management skills and the ability to work collaboratively.
• Customer service certifications are a plus.

Pay and Job Details

• Pay: $37000 per year
• Job type: Contract
• Location: San Bernardino, CA
• Work arrangement: On-site; this position is not remote eligible.

Apply to join Labayk as a Customer Service Representative in San Bernardino, CA.