Customer Service Representative at WellStar Health System in Marietta, GA

Join WellStar Health System , a leading non-profit health system in Georgia, as a Customer Service Representative based in Marietta. Be part of an organization dedicated to compassionate care and teamwork, committed to improving the health and well-being of our community. This full-time position plays a vital role in supporting patient experiences and ensuring efficient service delivery across our health system, making a meaningful impact every day. Key Responsibilities Provide exceptional customer service by addressing patient inquiries and concerns with professionalism and compassion. Communicate effectively with patients, families, and healthcare staff to facilitate appointment scheduling and ensure smooth operations. Multitask in a fast-paced environment , handling various customer service tasks including responding to calls and emails. Assist patients with navigating healthcare services, demonstrating empathy and understanding during every interaction. Collaborate with team members to improve service delivery, share insights, and gather feedback on processes. Maintain accurate records of interactions and ensure confidentiality in compliance with HIPAA regulations. Participate in training and development activities to enhance personal and professional growth. Required and Preferred Qualifications High school diploma or equivalent; associate degree or higher preferred. Strong communication skills with the ability to interact empathetically with diverse populations. Proven customer service experience, preferably in healthcare or clinical settings. Excellent teamwork and multitasking skills to manage multiple priorities effectively. Proficient time management and organizational abilities. As a Customer Service Representative at WellStar Health System, you will join a supportive team environment that emphasizes growth opportunities and professional development.