At Company, a leading organization committed to excellence in legal services, we are expanding our team in San José, Costa Rica. We’re looking for a dedicated Customer Service Specialist with a Legal Background to join us on-site and support our clients with expert guidance and exceptional service. This full-time position offers a unique opportunity for career development within the legal customer service field, providing access to professional growth and advancement opportunities in a dynamic, supportive environment.

Join our team and leverage your legal knowledge and customer service skills to make a meaningful impact. This role is based in San José and is not eligible for remote work, ensuring close collaboration with our legal and support teams. Apply today to be part of a company that values your expertise and fosters your career growth.

Key Responsibilities

• Provide accurate and clear explanations of legal terminology, concepts, and procedures to clients, ensuring their full understanding.
• Respond promptly and professionally to client inquiries via phone, email, and in-person, maintaining high customer satisfaction levels.
• Document client interactions and case details meticulously using customer service software and legal databases.
• Collaborate with legal teams to relay client concerns and facilitate efficient resolution of issues.
• Identify opportunities to improve client service processes and contribute to team knowledge sharing.
• Maintain confidentiality and compliance with legal standards and company policies at all times.
• Track and report on client feedback and service metrics to support continuous improvement initiatives.
• Assist in preparing client-facing documents and communications under legal guidance.

What We’re Looking For

Required:

• Previous experience in customer service, ideally within a legal or related professional environment.
• Strong understanding of legal terminology, concepts, and procedural workflows.
• Excellent verbal and written communication skills, with the ability to simplify complex legal information.
• Proficiency with customer service software, databases, and Microsoft Office Suite.
• Exceptional interpersonal skills to build rapport and trust with diverse clients.

Preferred:

• Experience working in Costa Rica’s legal services sector or similar regulated industries.
• Fluency in Spanish and English to support bilingual client communications.
• Demonstrated ability to manage multiple tasks efficiently in a fast-paced environment.
• Commitment to ongoing professional development and legal knowledge enhancement.

What We Offer

• Competitive compensation aligned with industry standards in San José.
• Health insurance coverage to support your well-being.
• Paid time off to maintain work-life balance.
• Retirement plan options for your future security.
• Opportunities for career development and advancement within the company.
• Supportive, collaborative work environment fostering continuous learning.
• On-site position offering direct team engagement and networking.

Frequently Asked Questions

What qualifications do I need for this role? You should have prior customer service experience, preferably in a legal setting, and a strong understanding of legal terminology and procedures.

Is this position remote or on-site? This role is strictly on-site in San José, Costa Rica, to ensure close collaboration with our legal teams.

What software tools will I use? You will use customer service platforms, legal databases, and standard office software like Microsoft Office.

Are there growth opportunities? Yes, Company supports career advancement and professional development within the legal services sector.

What languages are required? English is required, and Spanish proficiency is preferred to assist bilingual clients effectively.

How do I apply? Submit your application through our careers page or contact our HR department directly. Early applications are encouraged due to high interest.

For more information about legal customer service roles: U.S. Bureau of Labor Statistics – Legal Secretaries

Explore similar opportunities: Legal Assistant positions

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Ready to advance your career in legal customer service? Apply today and join Company’s growing team in San José, Costa Rica. Don’t miss this chance to develop your skills and make a difference!