Customer Support Executive Job in Coimbatore, Tamil Nadu

Join Gokul Krishnan as a Customer Support Executive in Coimbatore, Tamil Nadu, India. This full-time role offers the opportunity to enhance customer satisfaction by delivering professional and friendly support. You will be a key player in maintaining positive customer relationships and contributing to our team’s success. Key Responsibilities Respond promptly to customer inquiries via phone, email, and chat to provide assistance and resolve issues efficiently. Maintain comprehensive knowledge of our products and services to guide customers effectively. Accurately document customer interactions in the CRM system for future reference and analysis. Collaborate with team members to escalate complex issues and ensure timely resolution. Provide feedback to management on recurring issues to improve service delivery and product quality. Participate in ongoing training sessions to stay updated on product knowledge and customer service best practices. Work towards meeting individual and team performance goals to enhance overall customer satisfaction. Required and Preferred Qualifications Bachelor's Degree in any field. Strong empathy and excellent communication skills focused on customer interaction. Proficiency with customer support software and CRM systems. Previous customer support experience preferred but not mandatory. Ability to multitask and thrive in a fast-paced environment. Fluency in English; knowledge of local languages is a plus. We promote a culture of growth and teamwork, offering professional development and career advancement opportunities. Our inclusive workplace values every team member’s contribution and provides flexible benefits to support your work-life balance. Salary: ₹25,000 per month. Location: Coimbatore, Tamil Nadu, India. This is an on-site, full-time position.