Customer Support Executive Job in Coimbatore, Tamil Nadu

Gokul Krishnan is hiring a dedicated Customer Support Executive in Coimbatore, Tamil Nadu, India. Join us full-time and play a key role in delivering exceptional customer service that drives satisfaction and loyalty. Key Responsibilities Respond promptly to customer inquiries via phone, email, and chat with professionalism and friendliness. Maintain thorough knowledge of our products and services to guide customers effectively. Accurately document all customer interactions in the CRM system for tracking and analysis. Collaborate with team members to escalate and resolve complex customer issues timely. Provide feedback to management on recurring problems to enhance service and product quality. Participate in ongoing training to stay updated on product knowledge and customer service best practices. Work towards achieving individual and team performance goals to improve customer satisfaction. Required and Preferred Qualifications Bachelor's Degree in any discipline. Excellent empathy and communication skills focused on customer interaction. Proficiency with customer support software and CRM systems. Previous customer support experience is preferred but not mandatory. Ability to multitask and thrive in a fast-paced environment. Fluency in English; knowledge of local languages is a plus. We promote a culture of growth, teamwork, and inclusivity, offering professional development and career advancement opportunities. Enjoy a modern workplace with flexible benefits designed to support your work-life balance. Salary: ₹25,000 per month Location: Coimbatore, Tamil Nadu, India (On-site) Job Type: Full-time