Remote Customer Service Representative in San José, Costa Rica
Published on CazVidat Hotel
Apply for a full-time remote customer service representative job in San José, Costa Rica. Support customers by phone, email, and chat with Hotel.
Salary
Not provided
Location
Costa Rica
Employment type
Full time
Workplace
Remote
Remote Customer Service Representative in San José, Costa Rica
Costa Rica
Job description
Hotel is hiring a full-time Remote Customer Service Representative to support clients in San José, Costa Rica. In this remote role, you will help deliver excellent customer experiences, resolve inquiries, and build lasting client relationships while working in a collaborative, flexible environment.
Key Responsibilities
- Respond to customer inquiries by phone, email, and chat promptly and courteously.
- Explain products and services and guide customers through questions and concerns.
- Help customers place, modify, or cancel orders.
- Resolve customer issues efficiently and provide a positive support experience.
- Record customer interactions accurately in the CRM system.
- Work with colleagues to improve service processes and share best practices.
- Attend training and team meetings to stay informed about products and company policies.
Required and Preferred Qualifications
- High school diploma required.
- Strong communication and interpersonal skills.
- At least one year of customer service or related experience preferred.
- CRM software and office tools experience is a plus.
- English-Spanish bilingual candidates are strongly encouraged to apply.
Team and Work Environment
You will report to the Customer Service Manager and collaborate with colleagues across departments to support seamless service delivery. The team values open communication, regular feedback, and continuous learning.
Position Details
- Employer: Hotel
- Job type: Full-time
- Work arrangement: Remote
- Location: San José, San José, Costa Rica
Frequently asked questions
Is this job remote or on-site?
This full-time position is based in San José, Costa Rica, and is not remote eligible.
What kind of experience do I need to apply?
You should have at least 1 year of customer service experience, and familiarity with CRM software and office tools is a plus.
What are the main responsibilities of this role?
You will respond to customer inquiries via phone, email, and chat, assist with orders, resolve issues, document interactions in the CRM, and collaborate with team members to improve service.
Do I need to speak any languages for this job?
Being bilingual in English and Spanish is highly encouraged for this role.
What education is required for this position?
A high school diploma is required to apply for this job.