Jan 2021 - july 2021
Ads Team Lead
IDT CORPORATION
Leads for new customers, Supervise the agents, Weekly meetings, Report of Leads, Check on ads every week
Ausgust 2021 - Jan 2022
Customer Success Specialist & QA
IDT CORPORATION
QA for all departments, Audit calls (not including IS), QA for open tickets, Customer retention, Bad reviews resolution, RAMs Call twice a week, Monthly QA reports
Enero 2020 - agosto 2020
Administrative Coordinator
Corporación Multi Inversiones (CMI) - Cofinsa
Administrative expenses, Purchases, Office Maintenance, Supervision of financial and administrative personnel, Equipment renovation contracts (Celulares, impresoras, laptops, parqueos, rentas), Renovation Projects, Providers, Planification projects for KPI's to achieve goal on a mid term
None - None
Administrative Director
GRUPO DINCO.S.A
2 worker, responsible, 100% Bilingual
December 2010 - may 2014
Marketing/Project Manager
FOOD BANK OF GUATEMALA (NGO)
Marketing, publicity and communications, Marketing plan and budgets, Customer service, Campaign launch, Corporate image, Event, workshops and conferences organization, Support to the executive director agenda, Public Affairs, Fund raising, Control of donations and donor relationships, New donors meetings, Donations and food delivery reports, Supervision to Agencies Adhered to the food program, Global Food Banking Network relationship, CSR manual procedures, Project management, trainings and donating programs, Coordinated and launched Quetzal tenango’s Food Bank Opening, Board of members reports and meetings
January 2007 - august 2010
Administrative Manager
PROTEGEMOS, S.A
Administration, Human Resources, Payroll, Financial Reports and bank conciliation, Finances including: procurement, budgets and provider payments, Rent Collection, building maintenance, Tenants complain resolutions, Customer Service Supervision, Recruitment, staff supervision and training coordination, CSR (corporate social responsability), Weekly board meetings, Administrative and human resources manual procedures, Jobs description manual
February 2003 - November 2007
Administrative Director
ALL GOD'S CHILDREN
Monthly Payroll, bank conciliation and financial control, Public Affairs, Administrative staff Supervising, Budgets of children homes, Purchasing and Payments, Basic account Controls (Quick Books), Client and donations Control
February 1998 - January 2003
General Manager Assistant / Marketing and Sales
PROVELSA
General manager agenda control, Market research, Marketing and Publicity, sales, customer service, Project supervision, apartment building marketing and sales, Materials Control, Installations coordination, Staff Supervising, Public affairs
