Scarlett Baldera

Provided comprehensive customer support through various channels, including phone and email addressing a wide range of inquiries and concerns., Demonstrated excellent problem-solving skills, analyzing customer issues and implementing effective solutions in a timely and efficient manner., Consistently achieved and exceeded key performance indicators, such as customer satisfaction scores, first-call resolution rates, and average handling time., Managed a team of customer service representatives, providing guidance, training, and performance feedback to ensure high-quality service delivery., Documented and escalated customer inquiries and complaints according to established protocols., Identified and facilitated training and development opportunities for the team, fostering their professional growth and enhancing their customer service capabilities., Worked as part of a team to maintain high standards of customer service quality.