Administrative Assistant – Intermediate

🚨HIRING: Administrative Assistant 💼 Job Title: GOAPRDP - Administrative Assistant – Intermediate. 🏛️Client: Government of Alberta 📍Location: Sixth Floor, 9920 – 108 Street, Edmonton, Alberta, CAN (Onsite) 🗓️Estimated Start Date: 09 November 2026 🗓️Estimated End Date: 30 November 2027 ⏰Hours: 7.25 hours/day 📅Business Days: 267.00 ⌛Application Deadline Date: Friday, Oct 20, 2026 at 4:00 PM EST ✅Must Have - Experience proofing and formatting word documents in a work setting. - 3 years - Experience with accurate data processing and/or data entry - 3 years - Relevant experience in a role similar to this. - Experience must be applicable to this role. - 3 years ⭐Nice Have - Demonstrated experience collaborating on cross-functional teams to meet critical, time-sensitive deadlines and communicating to diverse audiences. - 3 years - Experience with reviewing and analysing document content - 3 years - Experience working in a call centre environment responding to inquires over the phone or by email and tracking detailed notes on the request in a call tracking system. - 3 years 📃Duties & Responsibilities: 🔹Customer Support: Primary contact for phone/email inquiries; handle high call volume, de-escalate issues, and clarify policies/certification details. 🔹Credential Assessment: Evaluate Canadian and international credentials against Alberta Child Care standards and process exemption requests. 🔹Decision & Appeals Management: Review study programs to make certification decisions and manage first-level appeals. 🔹Data & Records: Update and maintain accurate client files and records in CCIS and ECDS platforms. 🔹Admin Support: Manage file processing, scanning, data entry, forms, and assist with training new assessors. 🔹Stakeholder Collaboration: Coordinate with institutions for credential verification and support child care orientation partners. 🔹Process Improvement: Participate in system testing, document creation, and workflow enhancements. 📂Mandatory Documents: 📌Updated Re