Customer Service Associate in Kolkata, West Bengal
Published on CazVidat Employer
Apply for a full-time Customer Service Associate job in Kolkata, West Bengal. Handle customer inquiries, resolve concerns, and support office operations.
Salary
₹220,000 per year
Location
Kolkata, West Bengal, India
Employment type
Full time
Workplace
Not provided
Customer Service Associate in Kolkata, West Bengal
₹220,000 per year
Job description
Join a collaborative service team as a Customer Service Associate in Kolkata, West Bengal, India. This full-time, permanent, on-site role supports customer satisfaction and efficient operations through customer communication, accurate recordkeeping, and back-office administration.
Key Responsibilities
- Respond to customer inquiries across multiple channels with timely, accurate information.
- Enter data and document customer interactions to keep records complete and up to date.
- Support back-office operations and office administration.
- Address customer complaints and concerns, working to resolve issues and provide a positive experience.
- Collaborate with colleagues to improve service delivery and operational efficiency.
- Prepare and organize reports and other business documents.
- Share customer feedback and insights to inform service improvements.
Qualifications
- High school diploma or equivalent.
- Experience in customer service or a related field.
- Accurate data entry skills and strong attention to detail.
- Familiarity with office administration and back-office processes.
- Excellent communication and interpersonal skills.
- Ability to manage multiple tasks and prioritize effectively.
- Proficiency with relevant software, including Microsoft Word and Excel.
Job Details
- Location: Kolkata, West Bengal, India
- Work arrangement: On-site; not remote eligible
- Employment: Full-time, permanent
- Pay: 220000 per year
Frequently asked questions
Is this Customer Service Associate position full-time or part-time?
This is a full-time, permanent role based in Kolkata, West Bengal, India.
What is the salary for this Customer Service Associate job?
The salary for this position is INR 220,000 per year.
What kind of experience do I need to apply for this role?
You should have proven experience in customer service or related fields, along with strong data entry skills and familiarity with office administration.
What will my main responsibilities be as a Customer Service Associate?
You will manage incoming customer inquiries, perform data entry, support back-office operations, address customer complaints, collaborate on service improvements, and prepare reports.
Who will I report to in this role?
You will report directly to the Customer Service Manager.