Customer Service Associate Job in Kolkata, West Bengal

Join our dynamic team as a Customer Service Associate in Kolkata, West Bengal, India. Be part of a fast-growing service industry company committed to excellence and customer satisfaction. This full-time, permanent role offers an opportunity to contribute to operational efficiency and enhance the customer experience in a collaborative environment.

Key Responsibilities

• Manage incoming customer inquiries via multiple channels with timely, accurate responses.
• Perform detailed data entry and maintain comprehensive documentation of customer interactions.
• Support back-office operations and office administration tasks to streamline company processes.
• Resolve customer complaints efficiently, ensuring a positive service experience.
• Collaborate with team members to improve service delivery and operational workflows.
• Prepare and organize reports and documents to keep records up-to-date.
• Provide valuable feedback from customer interactions to inform future service improvements.

Required and Preferred Qualifications

• High School Diploma or equivalent is required.
• Proven experience in customer service or related roles.
• Strong data entry skills with high attention to detail and accuracy.
• Familiarity with office administration and back-office operations.
• Excellent communication and interpersonal skills.
• Ability to multitask and prioritize effectively in a fast-paced environment.
• Proficiency with Microsoft Office Suite (Word, Excel, etc.) and relevant software tools.

Work in a supportive team environment focused on collaboration and innovation. This role reports directly to the Customer Service Manager and plays a key part in driving company success.