Ground Staff Customer Service Agent – Kolkata, West Bengal
Published on CazVidat Ground staff
Apply for a full-time airport customer service agent job in Kolkata. Assist passengers with check-in, boarding, baggage, and travel inquiries.
Salary
₹18,000 per month
Location
Kolkata, West Bengal, India
Employment type
Full time
Workplace
Not provided
Ground Staff Customer Service Agent – Kolkata, West Bengal
₹18,000 per month
Job description
Ground staff is hiring a full-time Ground Staff Customer Service Agent in Kolkata, West Bengal, India. In this on-site airport role, you will help passengers enjoy a smooth travel experience by providing attentive service and working closely with the airline operations team.
Key Responsibilities
- Assist passengers with check-in, boarding, and baggage handling.
- Respond to passenger questions and resolve complaints promptly and professionally.
- Coordinate with airline operations staff on flight schedules and passenger flow.
- Maintain accurate records of passenger interactions and transactions in line with company policies.
- Conduct safety checks and assist with emergency procedures when required.
- Participate in team meetings, training, and service improvement initiatives.
Required and Preferred Qualifications
- High school diploma or equivalent.
- Strong communication skills and the ability to assist customers from diverse backgrounds.
- Previous customer service experience is preferred; aviation experience is an advantage.
- Teamwork, collaboration, and problem-solving skills.
- Familiarity with industry-standard customer service software.
- Ability to manage multiple tasks in a fast-paced, high-pressure environment.
Job Details
- Employer: Ground staff
- Location: Kolkata, West Bengal, India
- Work arrangement: On-site
- Job type: Full-time
- Pay: 18000 per month
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Frequently asked questions
Is this position full-time or part-time?
This is a full-time, on-site position based in Kolkata, West Bengal, India.
How much does this job pay?
The salary for this role is INR 18,000 per month.
What kind of experience do I need to apply?
Previous customer service experience is preferred, and prior experience in aviation or related fields is advantageous.
What will my main responsibilities be as a Ground Staff Customer Service Agent?
You will assist passengers with check-in, boarding, baggage handling, resolve inquiries and complaints, coordinate with airline operations, maintain records, conduct safety checks, and support emergency protocols.
Do I need any specific education or qualifications?
A high school diploma or equivalent is required for this position.
Will I receive any training for this role?
Yes, you will participate in ongoing training to stay current with industry standards and enhance your skills.