Customer Service Executive (Voice & Chat) – Ahmedabad, Gujarat
Published on CazVidat Talent acquaintance
Apply for a full-time Customer Service Executive (Voice & Chat) job in Ahmedabad, Gujarat. 12th pass required; customer service experience is a plus.
Salary
Not provided
Location
Ahmedabad, Gujarat, India
Employment type
Full time
Workplace
Not provided
Customer Service Executive (Voice & Chat) – Ahmedabad, Gujarat
Ahmedabad, Gujarat, India
Job description
Talent acquaintance is hiring a full-time Customer Service Executive (Voice & Chat) in Ahmedabad, Gujarat, India. In this role, you will support customers through voice and chat in a fast-paced, collaborative environment, helping deliver timely, high-quality service and improve customer satisfaction.
Key Responsibilities
- Handle inbound and outbound customer communications through voice and chat platforms in accordance with company policies and standards.
- Respond to customer inquiries, complaints, and requests, providing effective and timely resolutions.
- Record customer interactions accurately in the CRM system and maintain comprehensive service records.
- Work with teammates and management to improve service processes and delivery quality.
- Attend training on product offerings, service updates, and customer engagement best practices.
- Monitor customer feedback and report recurring issues and trends.
- Work toward performance goals for call handling time, customer satisfaction, and resolution rates.
Qualifications and Skills
- Minimum education: 12th pass.
- Excellent communication skills and a strong customer service orientation.
- Ability to provide customer support by voice and chat.
- Familiarity with common customer service software and CRM tools.
- Previous customer service experience is an advantage but is not required.
Work Details
- Job type: Full-time
- Location: Ahmedabad, Gujarat, India
- Work arrangement: On-site; this position is not remote eligible.
- Reports to: Customer Service Manager
Join Talent acquaintance’s customer service team and help customers resolve questions and concerns through clear, professional voice and chat support.
Frequently asked questions
Is this position remote or on-site?
This is an on-site position located in Ahmedabad, Gujarat, India.
What are the main responsibilities of this Customer Service Executive role?
You will handle inbound and outbound customer communications via voice and chat, resolve inquiries and complaints, document interactions in the CRM, and work with the team to improve service quality.
Do I need prior experience in voice and chat support to apply?
Experience in voice and chat support is preferred but not mandatory for this role.
What educational qualifications are required for this job?
The minimum education requirement is passing 12th grade.
Who will I report to in this role?
You will report directly to the Customer Service Manager.