Customer Service Executive (Voice & Chat) in Ahmedabad, Gujarat

Talent acquaintance is hiring a full-time Customer Service Executive (Voice & Chat) in Ahmedabad, Gujarat, India. In this on-site role, you will support customers through voice and chat channels, resolve inquiries and complaints, and help deliver a positive customer experience.

Key Responsibilities

• Handle inbound and outbound customer communications through voice and chat in accordance with company policies.
• Respond to customer inquiries, complaints, and requests with timely, effective resolutions.
• Record customer interactions accurately in the CRM system and maintain complete service records.
• Work with teammates and management to improve support processes and service quality.
• Attend training on products, service updates, and customer engagement best practices.
• Review customer feedback and report recurring issues and trends.
• Work toward performance goals for call handling time, customer satisfaction, and resolution rates.

Qualifications

• Minimum education: 12th pass.
• Excellent communication skills and a strong customer service orientation.
• Ability to provide support through voice and chat platforms.
• Familiarity with common customer service software and CRM tools.
• Previous customer service experience is preferred but not required.

Work Environment

Join a collaborative, supportive team and report to the Customer Service Manager. This full-time position is based in Ahmedabad, Gujarat, and is not remote-eligible.