Customer Service Representative – Mumbai, Maharashtra, India

Nilesh Khulase is hiring a full-time Customer Service Representative in Mumbai, Maharashtra, India. This on-site position pays INR 22,000 per month. You will help customers get timely, professional support and contribute to a positive customer experience.

Key Responsibilities

• Respond to customer inquiries by phone, email, and chat in a timely, professional manner.
• Resolve customer concerns and work to ensure customer satisfaction.
• Maintain accurate records of customer interactions and transactions.
• Provide clear information about products and services.
• Escalate unresolved issues to the appropriate department.
• Follow up with customers as needed to confirm their concerns have been addressed.
• Collaborate with colleagues, share best practices, and contribute to team goals.

Required and Preferred Qualifications

• High school diploma or equivalent.
• Strong verbal and written communication skills.
• Punctuality and comfort working in a structured team environment.
• Previous customer service experience is preferred but not required.

Team and Reporting

The Customer Service Representative reports to the Customer Service Manager and works with team members and other departments to deliver efficient support and resolve customer inquiries.

If you communicate effectively, collaborate well, and are committed to helping customers, apply for this full-time Customer Service Representative job in Mumbai.