Customer Service Representative Job in Mumbai, Maharashtra

Nilesh Khulase is hiring a dedicated Customer Service Representative in Mumbai, Maharashtra, India. This full-time role offers a competitive salary of INR 22,000 per month. Join our team to deliver exceptional customer support and ensure a positive experience for our clients.

Key Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, or chat.
• Effectively resolve customer issues to maintain high satisfaction levels.
• Maintain accurate records of customer interactions and transactions.
• Provide detailed product and service information to customers.
• Identify and escalate unresolved issues to relevant departments.
• Follow up on customer interactions to ensure complete satisfaction.
• Collaborate with team members to achieve shared goals and improve service quality.

Required and Preferred Qualifications

• High School Diploma or equivalent qualification.
• Excellent verbal and written communication skills.
• Punctual and able to work within a structured environment.
• Previous customer service experience is advantageous but not required.

This position reports directly to the Customer Service Manager and requires close cooperation with team members and other departments to deliver efficient customer service and resolve inquiries promptly.

We value team players who contribute positively to our customer service environment and encourage sharing best practices to enhance client interactions.