Dispatcher Customer Service Representative Job in Davao, Philippines

Callorange is hiring a dedicated and highly organized Dispatcher Customer Service Representative to join our remote team based in Davao, Davao Region, Philippines. This full-time role requires fluent English and offers opportunities for professional growth within a supportive company culture.

Key Responsibilities

• Manage incoming customer inquiries via phone, email, and chat, ensuring timely and effective resolution.
• Coordinate with field service teams to schedule and dispatch services based on customer needs and availability.
• Monitor service requests and deployments to optimize operational flow and resource allocation.
• Maintain accurate records of customer interactions and service requests in the company database.
• Provide excellent customer service by addressing questions, concerns, and feedback professionally.
• Assist in developing and implementing improved dispatching processes to increase efficiency and customer satisfaction.
• Work closely with team members and manage multiple tasks simultaneously to meet deadlines and achieve service goals.

Required and Preferred Qualifications

• High School Diploma or equivalent.
• Strong verbal and written communication skills in English, focused on customer service excellence.
• Ability to multitask and stay organized in a fast-paced environment.
• Prior experience in customer service or dispatch operations is highly preferred.
• Proficiency with Windows-based operating systems.
• Ability to handle various customer service challenges calmly and professionally.
• Quiet work-from-home environment essential.

At Callorange, we value transparency, collaboration, and continuous improvement, fostering a supportive and engaging workplace. We provide modern benefits including health plans and comprehensive training programs to support your success.