Customer Service Representative in Pasig, Metro Manila

Join Recruitment Solutions Department as a Customer Service Representative based in Pasig, Metro Manila, Philippines. We are looking for a dedicated and friendly professional to engage with clients, resolve inquiries, and enhance customer satisfaction in a fast-paced environment.

Key Responsibilities

• Handle customer inquiries via phone, email, and chat with timely and accurate responses.
• Resolve complaints and issues ensuring a positive customer experience.
• Log customer interactions and maintain detailed records.
• Support team members by sharing product knowledge and company policies.
• Collaborate to identify improvements based on customer feedback.
• Participate in training sessions to improve service skills and product knowledge.
• Meet key performance metrics such as call resolution time and customer satisfaction ratings.

Required and Preferred Qualifications

• High school diploma or equivalent education.
• Excellent verbal and written communication skills.
• Customer-oriented mindset with a passion for helping others.
• Previous customer service experience is a plus.
• Proficiency with customer service software and tools.
• Ability to thrive in a fast-paced work environment.
• Friendly, positive attitude and strong team collaboration skills.

Work closely with the Customer Service Supervisor and cross-functional teams to deliver exceptional service. Our workplace culture is collaborative and supportive, fostering growth and teamwork.