Customer Service Representative in Pasig, Metro Manila

Recruitment Solutions Department is hiring a dedicated and friendly Customer Service Representative to join our team in Pasig, Metro Manila, Philippines . In this key role, you will engage with clients, resolve inquiries, and enhance overall customer satisfaction, contributing to a positive customer experience and brand loyalty. Key Responsibilities Handle customer inquiries via phone, email, and chat with timely and accurate responses. Resolve customer complaints and issues with a customer-oriented mindset to ensure positive experiences. Log customer interactions and maintain detailed records of customer information. Assist team members in maintaining up-to-date product knowledge and company policies. Collaborate with the team to identify and implement process improvements based on customer feedback. Participate in training sessions to enhance service skills and product knowledge. Meet key performance metrics such as call resolution time and customer satisfaction ratings. Required and Preferred Qualifications High school diploma or equivalent education. Strong verbal and written communication skills. Customer-oriented approach with a passion for helping others. Previous customer service experience is a plus. Proficiency in customer service software and tools. Ability to work effectively in a fast-paced environment. Friendly and positive attitude with strong team collaboration skills. Our workplace culture fosters collaboration and support. You will report to the Customer Service Supervisor and work closely with fellow representatives and other departments to ensure exceptional service delivery.