Customer Service Representative in Pasig, Metro Manila

Join Recruitment Solutions Department as a Customer Service Representative in Pasig, Metro Manila, Philippines. We are looking for a dedicated and friendly professional to engage with clients, resolve inquiries, and enhance customer satisfaction in a fast-paced environment.

Key Responsibilities

• Handle customer inquiries via phone, email, and chat with timely and accurate responses.
• Resolve complaints ensuring a positive customer experience.
• Log interactions and maintain customer records accurately.
• Support team members by sharing product knowledge and company policies.
• Collaborate to identify process improvements from customer feedback.
• Participate in training to improve service skills and product knowledge.
• Meet key performance metrics like call resolution time and satisfaction ratings.

Required and Preferred Qualifications

• High school diploma or equivalent education.
• Strong verbal and written communication skills.
• Customer-oriented with a passion for helping others.
• Previous customer service experience is a plus.
• Proficient with customer service software and tools.
• Ability to thrive in a fast-paced environment.
• Friendly and positive attitude for team collaboration.

Work closely with the Customer Service Supervisor and cross-functional teams to ensure exceptional service delivery. Our workplace culture promotes collaboration, support, and a friendly environment.