Customer Service Executive - International Voice Process in Manila

Prime Connect Contact Solutions is hiring a dedicated Customer Service Executive for our International Voice Process based in Manila, National Capital Region, Philippines. Join a fast-growing company committed to delivering exceptional global customer service.

Key Responsibilities

• Serve as the primary contact for international customers, handling inquiries and issues professionally via phone.
• Apply active listening to understand customer concerns and provide effective real-time solutions.
• Manage multiple tasks efficiently while handling a high volume of calls daily.
• Exhibit empathy and patience to foster positive customer experiences.
• Identify complex issues and escalate them to management or relevant departments as needed.
• Collaborate with team members to achieve departmental goals and improve overall performance.
• Track and monitor customer interactions to ensure timely resolution and follow-up.

You will also participate in projects aimed at enhancing service quality and customer satisfaction, attend regular team meetings to review performance metrics, and share insights with cross-functional teams to support continuous improvement.

Required and Preferred Qualifications

• Education: High School Diploma or equivalent.
• Skills: Excellent communication, active listening, time management, empathy, problem-solving, multitasking, and teamwork.
• Experience: Previous customer service experience is preferred but not mandatory.

Work Type: Full-time, with remote work eligibility.

Location: Manila, National Capital Region, Philippines.