Live Chat Support Specialist – Phoenix, AZ
Published on CazVidat Appraisals Phoenix & Estates, LLC
Apply for a full-time, remote-eligible Live Chat Support Specialist job in Phoenix, AZ. Earn $45000 per year with Appraisals Phoenix & Estates, LLC.
Salary
$45,000 per year
Location
United States
Employment type
Full time
Workplace
Remote
Live Chat Support Specialist – Phoenix, AZ
$45,000 per year
Job description
Appraisals Phoenix & Estates, LLC is hiring a full-time Live Chat Support Specialist in Phoenix, Arizona. This remote-eligible role helps customers get timely, friendly, and accurate support while contributing to customer satisfaction and retention.
Key Responsibilities
- Respond to customer questions through live chat promptly and professionally.
- Assist with customer inquiries, issues, and product or service information.
- Manage multiple chat conversations while monitoring queues and meeting service-level expectations.
- Document customer interactions and feedback to identify trends and improvement opportunities.
- Escalate complex issues and share knowledge with support teammates.
- Keep current on company products and services to provide accurate information.
- Participate in training to strengthen product knowledge and chat support skills.
- Collaborate with the sales and product development teams to improve customer support.
Qualifications
- High school diploma or equivalent.
- Strong written and verbal communication skills.
- Ability to handle multiple chats while maintaining a professional, helpful approach.
- Strong problem-solving skills and a commitment to excellent customer service.
- Customer support experience is preferred but not required.
- Experience with customer support software or live chat systems is a plus.
Team and Compensation
Work closely with dedicated support staff and report to the Customer Support Manager. The position is full-time and remote-eligible, with Phoenix, Arizona listed as the job location. The stated pay is $45000 per year.
Frequently asked questions
Is this position remote or on-site?
This position is based in Phoenix, Arizona and is not eligible for remote work.
What is the salary for this Live Chat Support Specialist role?
The salary for this position is USD 45,000 per year for full-time employment.
What kind of experience do I need to apply?
Previous experience in customer support or related fields is preferred but not mandatory.
What are the main responsibilities of this job?
You will provide timely and professional support via live chat, assist customers with inquiries, resolve issues, document interactions, and collaborate with team members to escalate complex issues.
What qualifications do I need?
A high school diploma or equivalent is required, along with strong written and verbal communication skills and the ability to manage multiple live chats simultaneously.