Live Chat Support Specialist – Phoenix, AZ
Published on CazVidat Appraisals Phoenix & Estates, LLC
Join Appraisals Phoenix & Estates, LLC as a remote-eligible Live Chat Support Specialist in Phoenix. Full-time role paying $45,000 per year. Apply today.
Salary
$45,000 per year
Location
United States
Employment type
Full time
Workplace
Remote
Live Chat Support Specialist – Phoenix, AZ
$45,000 per year
Job description
Appraisals Phoenix & Estates, LLC is hiring a full-time Live Chat Support Specialist in Phoenix, Arizona. This remote-eligible role offers an annual salary of $45,000 per year. Help deliver a friendly, efficient customer experience while supporting satisfaction and retention.
Key Responsibilities
- Respond to customer questions through live chat promptly and professionally.
- Provide accurate information about products and services and help resolve customer issues.
- Document conversations and feedback to identify trends and service improvements.
- Monitor chat queues and help meet response-time and service-level goals.
- Escalate complex issues and share knowledge with colleagues.
- Stay informed about company offerings and participate in training.
- Collaborate with the Customer Support Manager and sales and product development teams.
Required and Preferred Qualifications
- High school diploma or equivalent.
- Excellent written and verbal communication skills.
- Ability to manage multiple chats while maintaining a professional, helpful tone.
- Strong problem-solving skills and a commitment to customer service.
- Customer support experience is preferred but not required.
- Familiarity with customer support software or live chat platforms is a plus.
Role Details
- Employer: Appraisals Phoenix & Estates, LLC
- Job type: Full-time
- Location: Phoenix, Arizona, United States
- Remote eligibility: Yes
- Salary: $45,000 per year
Frequently asked questions
Is this position remote or on-site?
This position is based in Phoenix, Arizona and is not eligible for remote work.
What is the salary for this Live Chat Support Specialist role?
The salary for this position is USD 45,000 per year for full-time employment.
What kind of experience do I need to apply?
Previous experience in customer support or related fields is preferred but not mandatory.
What are the main responsibilities of this job?
You will provide timely and professional support via live chat, assist customers with inquiries, resolve issues, document interactions, and collaborate with team members to escalate complex issues.
What qualifications do I need?
A high school diploma or equivalent is required, along with strong written and verbal communication skills and the ability to manage multiple live chats simultaneously.