LMS Coordinator

About the role

The LMS Coordinator is a 1.0 FTE employee at the Multidisciplinary Institute for Child Welfare (MICW), which houses research and training entities including the Center for Advanced Studies in Child Welfare (CASCW), the Minnesota Linking Information for Kids (Minn-LInK) project, and the Minnesota Child Welfare Training Academy (MNCWTA).

The position provides technical support for learning management systems used by learners, staff, trainers, and other stakeholders of the Minnesota Child Welfare Training Academy. The coordinator creates trainings using Canvas, DORS, and the custom training portal, responds to user problems, queries, and complaints, troubleshoots issues, and escalates problems when needed.

The role uses learning management systems, external applications and portals, customer management systems, reporting applications, and document processing software. It is a 100%, 12-month, annually renewable appointment in the civil services classification. The position reports to the LMS Supervisor and is located off campus at the Minnesota Child Welfare Training Academy, two miles north of the St. Paul Campus.

Responsibilities

• Manage learner support requests through the ticket system and LMS team email.
• Address questions and technical issues related to the LMS and connected systems.
• Troubleshoot issues for learners, staff, and trainers; escalate complex problems when needed.
• Support setup, configuration, testing, and deployment of LMS platforms and tools.
• Provide training and onboarding for new staff and trainers.
• Create and maintain knowledge base articles, user documentation, and guides.
• Create trainings using Canvas, DORS, and the custom training portal.

How to apply

Apply directly on CazVid.

Key facts

• This is a 1.0 FTE, 100%, 12-month, annually renewable appointment.
• The position reports to the LMS Supervisor.
• The role provides LMS support to learners, staff, trainers, and other stakeholders of the Minnesota Child Welfare Training Academy.