ServiceNow Business Analyst

About the role

The Global Technology Service Management function is a new team charted with designing, implementing, and managing next generation Service Management policies, processes, and solutions.

The ServiceNow Process Business Analyst will participate in the implementation and user adoption of key technology processes migrating to the ServiceNow platform.

Tasks

• Collaborate with ServiceNow Developers and Administrators to identify procedure and knowledge needs
• Create procedures to ensure consistently executed ServiceNow operations
• Assess previously published materials, updating as needed
• Maintain documentation standards for procedures, articles, and other reference documents
• Perform other duties as assigned
• Work closely with business partners to evaluate business requirements, plan deliverables, and participate in development, delivery, and deployment activities
• Participate in the agile software development methodology, including design, testing, implementation, and deployment
• Translate business and process requirements into actionable development stories, including Acceptance Criteria, Busines

Requirements

• Minimum of 3 years of experience writing procedures
• ITIL v3 Foundation Certification
• Experience writing knowledge articles or learning materials for users of ServiceNow
• Strictly USC, GC, H4-EAD (Not even GC-EAD)

Schedule

• 3 Days Onsite, 2 Days Remote
• 12+ Months Contract

Pay

• $50-$55/hr on W2 (Strictly W2- NO C2C,C2H,1099)

Location

• Charlotte, NC/ Jersey City, NJ / Plano, TX