ServiceNow Platform Administrator

ServiceNow Platform Administrator
Job ID: 438343
Location: Austin, TX
Experience: 6–10 Years
Skill Area: ServiceNow
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Key Responsibilities
Administer and support ServiceNow ITSM, ITOM & ITAM.
Configure workflows, scripting, forms, UI policies, and automation.
Manage users, roles, access controls, integrations (REST/SOAP, Integration Hub), and CMDB.
Perform upgrades, patching, monitoring, troubleshooting, and platform optimisation.
Support ITIL processes including Incident, Problem, Change, Asset, and Configuration Management.
Drive platform governance, reporting, dashboards, and continuous improvement initiatives.
Provide technical leadership, stakeholder collaboration, documentation, and release support.
Required Qualifications
7+ years of experience in IT Service Management, Enterprise Platforms, Digital Transformation, or related domains.
Minimum 3+ years of hands-on experience as a ServiceNow Platform Administrator.
Strong expertise in ServiceNow ITSM, ITOM, and ITAM modules.
Solid understanding of ServiceNow architecture, platform capabilities, workflow automation, and ITIL best practices.
Experience configuring and supporting Incident, Problem, and Change Management modules.
Proficiency in ServiceNow scripting, workflow configuration, UI customisation, and process automation.
Strong knowledge of CMDB architecture, platform governance, reporting, dashboards, and data management.
Hands-on experience with enterprise integrations using REST/SOAP APIs and Integration Hub.
Expertise in user administration, role-based access control, permissions, data imports/exports, and platform security.
Strong analytical, troubleshooting, and problem-solving capabilities.
Excellent communication and stakeholder management skills.
Preferred Qualifications
ServiceNow Certified System Administrator (CSA).
ServiceNow Certified Application Developer (CAD).
ServiceNow Implementation Specialist Certificatio