Team Leader, Telecalling — Coimbatore, Tamil Nadu, India
Published on CazVidat Global Business Private Limited
Join Global Business Private Limited as a Telecalling Team Leader in Coimbatore. Lead agents, improve customer service, and earn 20000 per month.
Salary
₹20,000 per month
Location
Coimbatore, Tamil Nadu, India
Employment type
Full time
Workplace
Not provided
Team Leader, Telecalling — Coimbatore, Tamil Nadu, India
₹20,000 per month
Job description
Global Business Private Limited is hiring a Team Leader, Telecalling for a full-time, on-site role in Coimbatore, Tamil Nadu, India. In this position, you will lead a telecalling team focused on achieving sales targets and delivering excellent customer service.
Key Responsibilities
- Lead, coach, and motivate telecalling agents to meet sales goals and improve customer satisfaction.
- Develop team strategies aligned with company objectives and customer experience priorities.
- Oversee daily operations, communication, and coordination across the team.
- Conduct training to strengthen team skills and reinforce effective practices.
- Review performance data, identify trends, and address development opportunities.
- Resolve customer concerns and escalations promptly while maintaining service standards.
- Collaborate with other departments to share insights and support continuous improvement.
Qualifications
- Bachelor’s degree in Business Administration, Marketing, or a related field.
- Three to five years of relevant leadership experience in telecalling or customer service.
- Strong communication, team management, problem-solving, and negotiation skills.
- Experience using data analysis tools and techniques to monitor team performance.
- Sales or customer service certifications are a plus.
Compensation and Employment
Salary: 20000 per month. This is a full-time, on-site position based in Coimbatore, Tamil Nadu, India.
Frequently asked questions
Is this position based in Coimbatore or is remote work allowed?
This is an on-site position located in Coimbatore, Tamil Nadu, India, with no remote work option mentioned.
What is the monthly salary for this Team Leader role?
The monthly salary for this full-time Team Leader position is INR 20,000.
What kind of experience do I need to apply for this job?
You should have 3-5 years of proven leadership experience in telecalling or customer service environments.
What are the main responsibilities of the Team Leader here?
You will lead and motivate telecalling agents to meet sales targets, manage daily team operations, conduct training, analyze performance data, and resolve escalated customer issues.
Are there any educational requirements for this role?
A Bachelor's Degree in Business Administration, Marketing, or a related field is required for this position.