Part-Time Technical Support Specialist in Texas City, TX

Ingramspark is seeking a dedicated Technical Support Specialist to join our team in Texas City, Texas. This part-time role offers an excellent opportunity to apply your technical expertise while supporting customers and enhancing operational efficiency. Key Responsibilities Provide technical support via phone, email, and chat, resolving client issues promptly and professionally. Diagnose hardware and software problems, escalating complex cases as needed. Assist with software installation and configuration for end-users. Document support interactions using our ticketing system to ensure timely resolution and follow-up. Conduct follow-up communications to confirm customer satisfaction. Participate in team meetings to discuss technical challenges and share solutions. Contribute to improving technical support processes and documentation. Required and Preferred Qualifications Associate's Degree in Information Technology or related field. Strong problem-solving skills and ability to think critically under pressure. Familiarity with common operating systems and software applications. Customer service experience is a plus. Basic networking knowledge preferred. 1-2 years of prior technical support experience preferred. Join Ingramspark’s supportive culture that values continuous learning and growth. We offer competitive pay at $30 per hour and a balanced work-life environment.