Technical Support Specialist

We are seeking a dedicated and professional Technical Support Specialist to join our dynamic team in Texas City, Texas. As a part-time position, this role provides an excellent opportunity for individuals looking to leverage their technical skills in a supportive work environment. Working with us, you will have a significant impact by assisting customers in resolving their technical issues, ensuring their satisfaction, and contributing to the overall efficiency of our operations. Key Responsibilities Provide technical support to clients via phone, email, and chat, addressing inquiries and resolving issues promptly. Diagnose hardware and software problems, escalating complex issues when necessary. Assist in the installation and configuration of software and applications for end-users. Document and track support interactions using our ticketing system to ensure timely follow-up and resolution. Conduct follow-up communication with customers to ensure issues have been resolved to their satisfaction. Participate in team meetings to discuss common technical challenges and share solutions. Contribute to the development and improvement of technical support processes and documentation. Required and Preferred Qualifications Associate's Degree in Information Technology or a related field. Proven problem-solving skills with the ability to think critically under pressure. Familiarity with common operating systems and software applications. Experience in customer service roles is a plus. Basic understanding of networking concepts is preferred. Prior experience in technical support roles, ideally 1-2 years. Join a supportive company culture that values continuous learning and growth. We offer competitive hourly compensation of $30, and you will enjoy a work-life balance with flexible scheduling. Our modern workplace benefits include access to professional development opportunities to help you expand your technical skills and grow your career. Our technical team utilizes a range of common support tools, and you will be part of a close-knit group, reporting directly to the Technical Support Manager. Collaboration with cross-functional teams will enhance your exposure to various departments, promoting a more comprehensive understanding of our operations and customer needs.