Remote Job Seeker Support Specialist – Austin, TX
Published on CazVidat Employer
Explore a full-time remote-eligible Job Seeker Support Specialist role in Austin, TX. Support job seekers, improve user experiences, and earn $30 per hour.
Salary
$30 per hour
Location
United States
Employment type
Full time
Workplace
Remote
Remote Job Seeker Support Specialist – Austin, TX
$30 per hour
Job description
Join FlexJobs as a Remote Job Seeker Support Specialist, supporting people as they search for flexible work opportunities. This full-time role is based in Austin, Texas, and is eligible for remote work. You will help job seekers identify opportunities that align with their career goals while contributing to a mission-driven organization focused on flexible work.
Key Responsibilities
- Learn about job seekers’ career goals and provide tailored job recommendations.
- Support users by email, chat, and phone.
- Conduct outreach to promote FlexJobs services and generate leads.
- Collaborate with Marketing to improve the user experience.
- Share user feedback with Product Development and help inform service improvements.
- Track and analyze job placement success metrics.
- Maintain a resource library with useful job search content.
Qualifications
- Bachelor’s degree in Communication, Business, or a related field.
- Strong verbal and written communication skills.
- Proficiency with CRM software and Microsoft Office Suite.
- One to three years of experience in customer service, recruitment, or career counseling.
- Familiarity with remote work trends is a plus.
- Career coaching or human resources certifications are preferred.
Team and Work Environment
You will report to the Team Lead of User Engagement and collaborate with Marketing and Product Development. The team values collaboration, professional growth, work-life balance, and employee well-being.
Pay and Employment
- Pay: $30 per hour
- Job type: Full-time
- Location: Austin, Texas; remote eligible
Frequently asked questions
Is this job remote or on-site?
This is an on-site position located in Austin, Texas.
What is the hourly pay for this role?
The compensation for this position is USD 30 per hour.
What kind of experience do I need to apply?
You should have 1-3 years of experience in customer service, recruitment, or career counseling.
What education or certifications are required or preferred?
A Bachelor's Degree in Communication, Business, or a related field is required, and certifications in career coaching or human resources are preferred.
What are the main responsibilities of this job?
You will engage with job seekers to understand their goals, communicate via email, chat, and phone, lead outreach initiatives, collaborate with marketing, monitor user feedback, track job placement metrics, and maintain the resource library.
Who will I report to and work with?
You will report to the Team Lead of User Engagement and collaborate cross-functionally with Marketing and Product Development teams.