Customer Service Agent

We’re hiring: Customer Service Agent | DDS Lab Costa Rica
We are looking for a Customer Service Agent to join our team and help us deliver a best-in-class customer experience through phone, email, live chat, and other customer communication channels.
This role is ideal for someone who enjoys solving problems, communicating with confidence, and working in a fast-paced environment.
What we’re looking for:1–3 years of customer service experienceC1 English level required – strong verbal and written communicationExperience handling inbound and outbound callsStrong problem-solving and critical-thinking skillsAbility to communicate professionally with customers, doctors, and office staffStrong attention to detail and ability to document information accuratelyProficiency in Microsoft Word, Excel, Outlook, and general computer systemsAbility to work in a fast-paced, goal-oriented environmentPrevious dental lab or dental office experience is a plus
Key responsibilities include:Responding to customer inquiries through phone, email, and live chatResolving case-related issues and providing timely follow-upSupporting inquiries related to products, services, pricing, billing, shipping, rush requests, and portal accessCoordinating with internal technical teams when neededEnsuring accurate documentation and adherence to established procedures
If you are customer-focused, confident communicating in English, and enjoy finding solutions, we’d love to hear from you.