Customer Support Associate

We are looking for a Customer Support Specialist to join a dynamic team and provide an exceptional customer experience across multiple support channels.
About the RoleIn this position, you will be responsible for classifying and resolving customer issues through digital and voice channels while acting as a strong advocate for the customer.You will provide technical support related to hardware, software, and basic networking, identify recurring issues, and collaborate with internal teams to improve troubleshooting processes and customer support workflows.
Key ResponsibilitiesProvide customer support through multiple channels, including digital and voice.Troubleshoot customer issues involving hardware, software, and basic networking.Identify and escalate product, process, and training opportunities.Analyze customer issues using both quantitative and qualitative information.Collaborate with internal teams to identify and address root causes.Help create and maintain internal knowledge bases and help-center materials.Contribute to continuous improvement initiatives focused on the customer experience.Act as the voice of the customer, communicating insights and trends to the business.
RequirementsHigh School Diploma required.1+ year of experience in a frontline customer support role, either digital or in-person.Basic computer skills and technical troubleshooting knowledge.English B2 level required.Portuguese B2 Strong written and verbal communication skills.Customer-oriented mindset.Analytical and problem-solving skills.Excellent interpersonal and collaboration skills.Ability to work in a fast-paced environment and manage different customer needs.
What We're Looking ForWe are looking for someone who is customer-focused, analytical, technically curious, and passionate about solving problems. If you enjoy helping people, troubleshooting issues, and working with cross-functional teams to improve the customer experience, we'd love to hear from you.