BPO Telecaller – Loan Process in Delhi, India
Published on CazVidat The Capital box advisory and management services
Join The Capital box advisory and management services as a full-time BPO Telecaller in Delhi. Support loan applicants, manage customer calls, and earn 21000 per
Salary
₹21,000 per month
Location
Delhi, Delhi, India
Employment type
Full time
Workplace
Not provided
BPO Telecaller – Loan Process in Delhi, India
₹21,000 per month
Job description
The Capital box advisory and management services is hiring a full-time BPO Telecaller for its loan process team in Delhi, India. In this customer-facing role, you will speak with prospective and existing customers, understand their loan needs, and guide them through the application process. This is an on-site position in a fast-paced BPO environment.
Key Responsibilities
- Call prospective customers to understand their loan requirements and explain suitable solutions.
- Guide customers through loan applications and provide clear support at each step.
- Respond promptly to customer questions and concerns.
- Record calls, customer interactions, and inquiries accurately in the CRM.
- Follow up with leads and existing customers to support loan approvals and maintain customer relationships.
- Work with teammates to meet daily call targets and reporting requirements.
- Share customer feedback to help improve services and processes.
Required and Preferred Qualifications
- High school diploma or equivalent.
- Strong communication skills and a friendly, professional manner.
- Fluency in spoken and written Hindi and English.
- Customer service or sales experience preferred.
- CRM software or call center technology experience is an advantage.
- Ability to manage high call volumes and organize time effectively.
Compensation and Employment
Salary: 21000 per month. This is a full-time, on-site position in Delhi, Delhi, India. You will report to the Team Leader and work with an experienced team in a supportive environment.
About the Employer
The Capital box advisory and management services provides financial service solutions and supports customers through the loan process.
Frequently asked questions
Is this job based in an office or can I work from home?
This position is based in Delhi, India and remote work is not available.
What is the monthly salary for this BPO Telecaller role?
The monthly salary for this role is ₹21,000 per month.
What kind of experience do I need to apply for this job?
Experience in customer service or sales is preferred, along with knowledge of CRM tools and call center technology being a plus.
What are the main responsibilities of this telecaller position?
You will engage potential customers via calls to assess loan needs, guide them through the loan application process, resolve queries, maintain records using CRM software, and follow up with leads to support loan approvals.
What qualifications do I need to be eligible for this job?
You need a High School Diploma or equivalent, excellent communication skills in Hindi and English, and the ability to manage high call volumes efficiently.
Who will I report to in this role?
You will report directly to the Team Leader and work alongside experienced professionals in a supportive environment.