Customer Service Associate – International BPO | Pune, India
Published on CazVidat TRANSCOM
Join TRANSCOM as a Customer Service Associate in Pune. Support global BPO clients by voice, chat, and email. Graduates with strong English skills can apply.
Salary
₹25,000 per month
Location
Pune, Maharashtra, India
Employment type
Full time
Workplace
Not provided
Customer Service Associate – International BPO | Pune, India
₹25,000 per month
Job description
Customer Service Associate – International BPO
Company: TRANSCOM
Location: Pune, Maharashtra, India
Experience: 0–5 years
Salary: ₹25,000 per month
Job type: Full-time, permanent
Work arrangement: On-site
Shifts: Rotational
About the Role
TRANSCOM is hiring Customer Service Associates for international blended BPO processes in Pune. You will support global clients and small and medium-sized enterprises (SMEs) through voice, chat, and email while delivering high-quality customer service.
Responsibilities
- Handle inbound and outbound customer interactions.
- Provide global chat, voice, and email support.
- Support processes involving insurance sales, banking, claims, and loans.
- Assist international clients and SMEs with their service needs.
- Maintain service quality and promote customer satisfaction.
Requirements
- Any graduate qualification.
- Excellent communication skills and fluent spoken and written English.
- Strong English grammar skills.
- Applicants with 0–5 years of experience are welcome.
- Immediate joiners are preferred.
- Ability to work rotational shifts.
Benefits
- Medical benefits.
- Full-time, permanent employment.
Department: Customer Success and Operations
Industry: BPM / BPO
Role category: Customer Success, Service and Operations
Frequently asked questions
Is this a full-time position?
Yes, this is a full-time, permanent role in the Customer Success & Operations department.
Do I need prior experience to apply?
You can have anywhere from 0 to 5 years of experience, so freshers are also welcome to apply.
What kind of shifts will I be working?
The job requires working rotational shifts as stated in the description.
What are the main responsibilities of this job?
You will handle inbound and outbound customer interactions, provide support to global clients and SMEs, and ensure high-quality service and customer satisfaction.
What communication skills are required?
Excellent communication skills with fluency in spoken and written English, including good grammar, are required.