International BPO Executive in Gurugram, Haryana
Published on CazVidat Employer
Explore a full-time International BPO Executive role in Gurugram, Haryana. Support global customers, resolve inquiries, and help improve service delivery.
Salary
₹40,000 per month
Location
Gurugram, Haryana, India
Employment type
Full time
Workplace
Not provided
International BPO Executive in Gurugram, Haryana
₹40,000 per month
Job description
Join an international business process outsourcing (BPO) team as a full-time International BPO Executive in Gurugram, Haryana, India. In this customer service role, you will support global clients, resolve inquiries, and help strengthen customer satisfaction and retention.
Key Responsibilities
- Handle customer inquiries across multiple channels and provide tailored solutions.
- Resolve customer concerns promptly using sound problem-solving skills.
- Record customer interactions and transactions accurately in the database.
- Work with teammates to improve service delivery strategies.
- Meet individual and team targets for response time, customer satisfaction, and resolution rates.
- Attend ongoing training to build product knowledge and customer service skills.
- Adapt to process and technology changes while maintaining service standards.
Required and Preferred Qualifications
- Bachelor’s degree or equivalent experience in a related field.
- Strong written and verbal communication skills.
- Customer service experience; BPO experience is preferred.
- Problem-solving and time management skills.
- Ability to collaborate in a team-oriented environment.
- Adaptability to changing processes and customer needs.
Work Environment and Compensation
This on-site, full-time opportunity offers a supportive team environment focused on open communication, diversity, and professional growth. Compensation is 40000 per month.
Frequently asked questions
Is this position based in an office or remote?
This is a full-time position based in Gurugram, Haryana, so it is not remote.
What kind of experience do I need to apply for this role?
You should have proven customer service experience, preferably within a BPO environment, along with strong communication and problem-solving skills.
What will my main responsibilities be as an International BPO Executive?
You will manage incoming customer inquiries across multiple channels, resolve customer issues efficiently, keep records of interactions, and work with your team to improve service delivery.
How much does this job pay?
The salary for this role is INR 40,000 per month.
Do I need a specific degree to qualify for this job?
A bachelor's degree or equivalent experience in a related field is required for this position.
Will there be training provided to help me perform better?
Yes, the role includes engaging in ongoing training to improve your product knowledge and customer service skills.