Call Center Agent in Philadelphia, PA
Published on CazVidat Employer
Explore a full-time, remote-eligible Call Center Agent job in Philadelphia, PA. Handle customer calls, resolve issues, and earn $40000 per year.
Salary
$40,000 per year
Location
United States
Employment type
Full time
Workplace
Remote
Call Center Agent in Philadelphia, PA
$40,000 per year
Job description
Join a customer support team as a full-time Call Center Agent in Philadelphia, Pennsylvania. In this role, you will assist customers by phone, document service cases, and work with other departments to resolve issues. This position is remote-eligible and offers $40000 per year.
Key Responsibilities
- Handle a high volume of inbound and outbound calls, responding to customer questions promptly and accurately.
- Support customers with service issues and complaints while maintaining a professional, positive approach.
- Record customer interactions clearly and accurately in the case management system.
- Coordinate with other departments to resolve concerns and provide a smooth customer experience.
- Help develop FAQs and documentation to address common customer inquiries.
- Attend team meetings and training to strengthen product knowledge and service skills.
- Work toward call-handling and customer satisfaction performance goals.
Required and Preferred Qualifications
- High school diploma or equivalent required.
- Strong communication and interpersonal skills.
- Customer service or call center experience preferred; 1–2 years in a customer-focused role is advantageous.
- Familiarity with customer relationship management (CRM) software is a plus.
- Ability to work in a fast-paced environment and manage multiple priorities.
Position Details
- Job title: Call Center Agent
- Location: Philadelphia, Pennsylvania, United States
- Schedule: Full-time
- Remote eligibility: Remote-eligible
- Pay: $40000 per year
Frequently asked questions
Is this position remote or on-site?
This Call Center Agent role requires you to work on-site in the Philadelphia office, as it is not a remote position.
What is the salary for this job?
The salary for this full-time position is USD 40,000 per year.
What kind of experience do I need to apply?
You should have excellent communication skills, and previous customer service or call center experience is preferred, with 1-2 years in a customer-focused role being advantageous.
What are the main responsibilities of this role?
You will handle inbound and outbound calls, resolve customer issues, document interactions in the case management system, and collaborate with other departments to ensure customer satisfaction.
Are there any educational requirements?
A high school diploma or equivalent is required for this position.
Will I receive training or support to improve my skills?
Yes, you will participate in team meetings and training sessions to enhance your product knowledge and customer service skills.