Customer Service Executive Job in Kolkata, West Bengal
Published on CazVidat ADM Management
Apply for Customer Service Executive in Kolkata, West Bengal. Full-time role with ADM Management offering ₹22,000/month. Remote eligible. Join now!
Salary
₹22,000 per month
Location
IN
Employment type
Full time
Workplace
Remote
Customer Service Executive Job in Kolkata, West Bengal
₹22,000 per month
Job description
Customer Service Executive - Kolkata, West Bengal ADM Management is hiring a dedicated and enthusiastic Customer Service Executive to join our growing team in Kolkata. This full-time role is perfect for candidates passionate about delivering exceptional customer experiences and contributing to a vibrant work environment. Key Responsibilities Respond promptly and professionally to customer inquiries via phone, email, and chat. Provide detailed product information, order updates, and troubleshoot customer issues. Maintain accurate records of customer interactions using CRM software. Escalate complex problems to relevant departments and ensure timely resolution. Offer feedback on customer trends and suggest improvements to management. Participate actively in team meetings and training sessions to enhance skills and knowledge. Qualifications High School Diploma or equivalent. Excellent verbal and written communication skills with a friendly tone. Previous customer service experience preferred but not required. Proficient in customer service software and Microsoft Office Suite. Strong multitasking and prioritization abilities in a fast-paced environment. Committed to outstanding service and eager to learn. At ADM Management, we foster growth and career advancement opportunities. Join us to be part of a supportive, inclusive team focused on excellence and teamwork. Salary: ₹22,000 per month Location: Kolkata, West Bengal, India (Remote eligible) Job Type: Full-time
Frequently asked questions
Is this Customer Service Executive position remote or on-site?
This position is remote eligible, so you can work from Kolkata, West Bengal, or remotely.
What is the monthly salary for this role?
The salary for this role is INR 22,000 per month.
Do I need prior customer service experience to apply?
Previous customer service experience is preferred but not mandatory for this position.
What kind of tasks will I be responsible for as a Customer Service Executive?
You will respond to customer inquiries via phone, email, and chat, provide product information, troubleshoot issues, maintain records in the CRM, escalate complex problems, and participate in team meetings.
What qualifications do I need to apply for this job?
You need a High School Diploma or equivalent, good communication skills, proficiency with customer service software and Microsoft Office, and the ability to multitask in a fast-paced environment.
Are there opportunities for career growth in this role?
Yes, ADM Management prioritizes growth and development, offering opportunities for career advancement as you gain experience.