Customer Service Representative

At All Routes Logistics, a thriving mid-sized company based in Arlington, Texas, we are committed to delivering exceptional logistics solutions that empower businesses nationwide. We're looking for a dedicated Customer Service Representative to join our on-site team and play a key role in enhancing customer satisfaction and loyalty. This full-time position offers a competitive pay rate of $28 per hour, comprehensive benefits including health insurance, paid time off, and a retirement plan, plus opportunities for career development and advancement within a supportive work environment. Key Responsibilities Provide friendly and efficient customer support via phone, email, and chat to ensure timely resolution of inquiries. Assist customers in troubleshooting product and service issues, maintaining a high first-contact resolution rate. Communicate clearly and empathetically to understand customer needs and deliver tailored solutions that enhance satisfaction. Document all customer interactions and feedback accurately in CRM systems to support continuous service improvements. Collaborate with internal teams, including sales and operations, to streamline processes and improve the overall customer experience. Participate in ongoing training sessions to deepen product knowledge and refine customer service skills. Monitor customer satisfaction metrics and contribute ideas to help achieve and exceed service excellence goals. What We're Looking For Required: High School Diploma or equivalent education. Proven experience in customer service or related roles, preferably in logistics or supply chain sectors. Excellent verbal and written communication skills with strong active listening abilities. Ability to think critically and solve problems effectively under pressure. Preferred: Familiarity with customer service software and CRM tools. A passion for delivering outstanding customer experiences and a positive attitude. Demonstrated ability to work collaboratively in a team-oriented environment. What We Offer Competitive hourly wage of $28 with regular performance reviews. Comprehensive health insurance including medical, dental, and vision coverage. Paid time off to support work-life balance and personal well-being. Retirement plan options to help you plan for your future. Professional development programs and career advancement opportunities. Supportive, collaborative work culture where your contributions truly matter. Frequently Asked Questions Is this position on-site or remote? This role is on-site at our Arlington, Texas location to ensure close team collaboration. What are the typical working hours? This is a full-time position with standard business hours, Monday through Friday. Do I need prior logistics experience? While experience in logistics is a plus, we welcome candidates with strong customer service backgrounds from any industry. What software tools will I use? You will work with customer service platforms and CRM software; training will be provided. Are there opportunities for career growth? Yes, All Routes Logistics encourages internal promotions and provides training to support your career development. How do I apply? Submit your application through our careers page or contact our HR department directly. We review applications promptly and encourage early submission. For more information about customer service roles in logistics, visit the U.S. Bureau of Labor Statistics . Ready to take the next step in your customer service career? Join All Routes Logistics and be part of a team that values your skills and supports your growth. Apply today to start making a difference!