Customer Service Representative in Houston, TX

Join MA Certification SDN BHD as a Customer Service Representative in Houston, Texas! Be the first point of contact for our valued customers, providing exceptional service and support. We are a mid-sized retail company dedicated to a positive and collaborative work environment. This role is vital to enhancing customer satisfaction and retention, directly contributing to our company’s success. Key Responsibilities Respond promptly to customer inquiries via phone, email, and chat. Provide detailed product and service information, resolving complaints efficiently. Maintain accurate records of customer interactions and transactions in our CRM database. Collaborate with support teams to identify and resolve recurring customer issues. Follow up to ensure customer issues are fully resolved and needs met. Assist in training new customer service representatives and offer ongoing support. Participate in team meetings to share feedback, performance insights, and new initiatives. Required and Preferred Qualifications High school diploma or equivalent required. Strong verbal and written communication skills. Customer service or customer-facing experience preferred. Proficient in Microsoft Office Suite and CRM software. Ability to multitask and maintain a positive attitude in a fast-paced environment. Excellent problem-solving skills and attention to detail. 1-2 years of customer service experience preferred. We offer growth opportunities through continuous learning, training programs, and professional development workshops. Join us and advance your career in a supportive environment.