Customer Service Representative in Houston, TX - MA Certification SDN BHD

Join MA Certification SDN BHD as a Customer Service Representative in Houston, Texas! Be the vital first point of contact for our customers, delivering exceptional service and support. Our mid-sized retail company values a positive, collaborative work environment where your role directly enhances customer satisfaction and loyalty. Key Responsibilities Respond promptly to customer inquiries via phone, email, and chat. Provide detailed product and service information, resolving complaints efficiently. Maintain accurate records of customer interactions and transactions using our CRM system. Work closely with the support team to identify and resolve recurring customer issues. Follow up to ensure customer needs are fully met and issues resolved. Assist in onboarding and training new customer service representatives. Participate actively in team meetings to share feedback and support new initiatives. Required and Preferred Qualifications High school diploma or equivalent required. Excellent verbal and written communication skills. Preferred 1-2 years experience in customer service or customer-facing roles. Proficient with Microsoft Office Suite and CRM software. Strong multitasking ability and positive attitude in a fast-paced environment. Demonstrated problem-solving skills and attention to detail. Why Work With Us? We offer growth opportunities through continuous learning, training programs, and workshops designed to enhance your professional development. Join us to build a rewarding career in customer service!