Customer Service Representative – Houston, TX

MA Certification SDN BHD is hiring a full-time Customer Service Representative in Houston, Texas. This remote-eligible role is a chance to support retail customers, answer questions, and help deliver a positive customer experience. You’ll be a first point of contact and contribute to customer satisfaction and retention while working with a collaborative team.

Key Responsibilities

• Respond promptly to customer inquiries by phone, email, and chat.
• Explain products and services and resolve complaints and customer issues in a timely manner.
• Record customer interactions and transactions accurately in company databases.
• Work with the support team to identify and address recurring customer concerns.
• Follow up with customers to confirm their issues are resolved and their needs are met.
• Assist with training new customer service representatives and provide ongoing support.
• Participate in team meetings to discuss feedback, performance, and new initiatives.

Required and Preferred Qualifications

• High school diploma or equivalent required.
• Strong verbal and written communication skills.
• Customer service or other customer-facing experience preferred; 1–2 years of customer service experience is preferred.
• Proficiency in Microsoft Office Suite and experience using customer relationship management (CRM) software.
• Ability to manage multiple tasks and maintain a positive attitude in a fast-paced environment.
• Strong problem-solving skills and attention to detail.

Growth and Development

MA Certification SDN BHD supports employee growth through continuous learning, training programs, and workshops. Join a mid-sized retail company that values a positive, collaborative work environment.