Customer Service Representative in Groton, CT

Join a collaborative team as a part-time Customer Service Representative in Groton, Connecticut. This remote-eligible role offers a supportive environment where you can help improve customer satisfaction, build strong client relationships, and contribute to a positive customer experience.

Key Responsibilities

• Respond to customer inquiries by phone, email, and chat, resolving issues promptly and effectively.
• Document customer interactions and maintain accurate records in the data management system.
• Answer product and service questions, troubleshoot problems, and provide practical solutions.
• Work with colleagues to resolve concerns and improve service delivery.
• Help guide new team members and share customer service best practices.
• Monitor customer feedback, identify trends, and escalate relevant issues to management.
• Participate in ongoing training and development.

Required and Preferred Qualifications

• High school diploma or equivalent required.
• Strong communication skills and a commitment to excellent customer service.
• Ability to manage multiple tasks in a fast-paced environment.
• Experience with data management and problem-solving.
• Previous team leadership experience is a plus.
• Familiarity with customer service software and tools is preferred.
• One to two years of customer service experience is desirable.

Compensation and Work Arrangement

Pay: $35 per hour.

Schedule: Part-time.

Location: Groton, Connecticut, United States. Remote eligible.

You'll report to the Customer Service Manager and collaborate with a team that values employee input and innovation.