Customer Service Representative in Houston, TX - Full Time

Join Insight Global's team in Houston, Texas as a full-time Customer Service Representative. This role is essential in delivering exceptional customer support and enhancing overall company success. Our mid-sized company thrives in a fast-paced, customer-focused environment where your contributions truly matter. Key Responsibilities Assist customers by answering inquiries and providing detailed information about products and services. Resolve customer complaints promptly and professionally to ensure satisfaction. Accurately process orders, forms, and applications with attention to detail. Maintain and update customer records, ensuring all communications are properly documented. Work collaboratively with team members to deliver outstanding service and support. Monitor customer feedback to identify opportunities for service improvements. Participate in team meetings to discuss strategies and share best practices for customer service excellence. Required and Preferred Qualifications High School Diploma or equivalent. Strong communication and customer service skills. Previous experience in a customer service role is preferred. Familiarity with CRM software and related tools. Excellent problem-solving skills and commitment to customer satisfaction. 1-3 years of customer service experience is a plus. At Insight Global, we prioritize employee growth and foster a positive culture emphasizing teamwork, respect, and innovation. Benefits include competitive salary, comprehensive health plans, and professional development opportunities through training and workshops.